Lilianny Alvarez
Hialeah
Summary
Driven legal professional with extensive experience in criminal law and client advocacy. Demonstrated expertise in legal research and documentation, ensuring compliance with court procedures and timely filing of critical documents. Proven track record of enhancing case strategies through effective collaboration with attorneys and clear communication with clients. Committed to delivering exceptional legal support, leveraging strong problem-solving skills to achieve favorable outcomes for clients.
Overview
7
7
years of professional experience
Work History
Criminal Legal Assistance
Alex Hanna Law
Miami
04.2021 - 09.2025
- Managed case files and maintained organized legal documents.
- Assisted attorneys with legal research and document preparation.
- Coordinated communication between clients, attorneys, and court officials.
- Drafted legal correspondence and filed motions with the court.
- Reviewed and summarized legal documents for attorney review.
- Answered phones promptly while providing courteous customer service.
- Processed incoming mail on a daily basis.
- Greeted clients upon arrival at office and provided assistance as needed.
Retail Sales
Bed Bath and Beyond
Hialeah
03.2019 - 03.2021
- Effectively managed time and prioritized tasks during busy periods, ensuring optimal service levels and operational efficiency.
- Supported loss prevention initiatives by maintaining awareness of store security protocols and reporting suspicious activities.
- Ensured a clean and organized sales floor, contributing to a positive shopping environment and enhancing customer experience.
Copy and Print
Office Depot
Hialeah
12.2018 - 01.2020
- Managed daily operations of copy and print services, ensuring timely delivery and high-quality output.
- Collaborated with clients to understand their print needs and provided tailored solutions.
- Trained and supervised staff on print equipment and customer service best practices.
Retail sales supervisor
Payless
Hialeah
04.2018 - 11.2018
- Led a team of sales associates to achieve a 15% increase in monthly sales revenue through targeted training and motivation strategies.
- Monitored daily sales operations, providing real-time feedback and coaching to team members to improve overall performance and customer satisfaction.
- Trained and mentored new staff on company policies and sales techniques, fostering a high-performance culture within the team.
- Resolved customer complaints and issues promptly, enhancing the overall shopping experience and promoting brand loyalty.
Education
Bachelor of Arts (BA) -
Miami Dade College
Miami, United StatesHigh School Diploma -
Mater academy middle high school
Hialeah Gardens, United StatesSkills
- Customer Service Excellence
- Team Leadership
- Problem Solving
- Court Procedures
- Criminal Law Knowledge
- Client Communication
- Case Management Software
- Legal Documentation
- Legal Research
- Colleague Collaboration
- Employee Training
- Time Management
Languages
- English
- Spanish, Native
- English, Native
Timeline
Criminal Legal Assistance
Alex Hanna Law
04.2021 - 09.2025
Retail Sales
Bed Bath and Beyond
03.2019 - 03.2021
Copy and Print
Office Depot
12.2018 - 01.2020
Retail sales supervisor
Payless
04.2018 - 11.2018
Bachelor of Arts (BA) -
Miami Dade College
High School Diploma -
Mater academy middle high school