Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lilianny Pozo Perez

West Palm Beach,Fl

Summary

Proven track record in enhancing customer satisfaction and team efficiency, notably at Living By Grace. Excelled in behavior reduction and reinforcement strategies, alongside superior communication and collaboration skills. Achieved significant improvements in service delivery by leveraging data collection and customer service expertise, contributing to a positive and productive work environment.

Overview

1
1
year of professional experience
1
1
Certification

Work History

RBT

Living By Grace
07.2024 - Current
  • Supported patients emotionally with positive communication and interactions
  • Counseled patients on emotional, personal care, and behavioral issues
  • Reduced challenging behaviors through the implementation of positive reinforcement strategies.

Customer Service

CocoCabana Bar & Grill
08.2023 - 07.2024
  • Monitored and improved customer service team performance
  • Maintained pleasant working environment for customer service team
  • Demonstrated hospitality and customer service while greeting tables
  • Helped customer service team obtain order status information
  • Greeted arriving customers and delivered exceptional customer service

Housekeeper

DLA Home Improvement
07.2023 - 09.2023
  • Gathered adequate supplies prior to shift start for smooth workflow
  • Kept assigned areas spotless through routine cleaning
  • Collaborated with other housekeeping staff members to improve efficiency and teamwork
  • Uphold company policies regarding confidentiality and security of guest belongings
  • Managed time effectively to complete assigned tasks within allotted schedules

Front Desk Receptionist

Eveling's Beauty Salon
05.2023 - 07.2023
  • Delivered reliable customer service to guests upon arrival
  • Helped guests with individual needs, offering information and assistance with issues

Education

University - Medical Sciences

Dr.Zoilo Marinello University of Medical Sciences
Las Tunas. Cuba
12.2023

High School Diploma -

28 De Enero Pre- University Institute
Las Tunas. Cuba
04-2017

Skills

  • Customer service and satisfaction
  • Communication
  • Team collaboration
  • Good worker
  • Greeting customers
  • Data Collection
  • Behavior Reduction Strategies
  • Reinforcement Strategies

Certification

  • Registered Behavior Technician (RBT)

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

RBT

Living By Grace
07.2024 - Current

Customer Service

CocoCabana Bar & Grill
08.2023 - 07.2024

Housekeeper

DLA Home Improvement
07.2023 - 09.2023

Front Desk Receptionist

Eveling's Beauty Salon
05.2023 - 07.2023

University - Medical Sciences

Dr.Zoilo Marinello University of Medical Sciences

High School Diploma -

28 De Enero Pre- University Institute

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Lilianny Pozo Perez