Lilibet Garcia Valdez
Hialeah ,Fl
Summary
With a proven track record at Miami Beach Community Health Center, I excel in enhancing patient care through meticulous documentation and effective communication. My expertise in electronic health records management and bilingual proficiency in English and Spanish streamline operations and improve patient satisfaction. Demonstrated leadership in HIPAA compliance and a continuous learning mindset drive quality improvements in fast-paced environments.
Knowledgeable Medical Scribe with significant experience in medical documentation and patient interaction, ready to contribute effectively to healthcare team. Skilled in accurate transcription, maintaining patient records, and supporting physicians in clinical settings. Known for strong collaboration, adaptability, and achieving high standards in fast-paced environments. Reliable in handling confidential information with utmost integrity and precision.
Overview
7
7
years of professional experience
Work History
Medical Scribe Assistant
Miami Beach Community Health Ceneter
01.2022 - Current
- Supported quality improvement initiatives by participating in regular team meetings and sharing insights on process optimization.
- Assisted in the prevention of medical errors by promptly escalating any discrepancies or concerns in patient documentation to supervising physicians.
- Facilitated accurate diagnoses through comprehensive documentation of physical examination findings.
- Maintained detailed records of lab results, radiology reports, and consultation notes to facilitate seamless information transfer among healthcare providers.
- Enabled timely completion of patient care tasks by consistently adhering to established clinical protocols and procedures.
- Contributed to the overall efficiency of the practice by completing additional administrative tasks such as answering phones, filing paperwork, and managing office supplies inventory as needed.
- Increased provider productivity through diligent research on medical conditions or symptoms prior to appointments for effective consultation preparation.
- Ensured compliance with HIPAA regulations through strict adherence to confidentiality guidelines when handling sensitive patient information.
- Contributed to patient satisfaction by providing compassionate assistance during medical examinations.
- Expedited appointment scheduling by efficiently managing physician calendars and addressing any conflicts or changes as needed.
- Assisted in minimizing potential errors through vigilant proofreading of all dictated reports before submission into EHR systems.
- Enhanced patient care by accurately documenting medical information during physician consultations.
- Promoted a positive work environment by collaborating closely with colleagues to maintain smooth clinic operations.
- Assisted in optimizing clinical efficiency by coordinating communication between physicians, nurses, and other healthcare professionals.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Collected required documents to prepare discharge and release summaries of patients.
- Communicated with other medical staff and personnel to obtain additional patient information.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Used [Software] to input information into computerized patient record system.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
- Gathered patient charts to prepare for upcoming appointments and maintain organization.
- Responded to patient inquiries to provide information and resolve issues and concerns.
- Processed patient referrals and authorizations to enable smooth patient consultations.
- Transcribed sensitive documents with complete confidentiality.
Medical Assistant
Miami Lakes Pediatrics
02.2021 - 01.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Empowered patients through education on self-management techniques for chronic conditions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
Customer Service Representative
Visa
01.2018 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Certified Medical Assistant - Science
Florida Career College
Miami, FL12-2020
High School Diploma -
Westland Hialeah Senior High
Hialeah 07-2017
Skills
- Strong communication skills
- Fast typing speed
- Critical thinking
- HIPAA compliance
- Teamwork orientation
- Professionalism and ethics
- FLUENT IN English and Sanish
- Continuous learning mindset
- Patient charting expertise
- Medical terminology proficiency
- Anatomy and physiology
- Electronic health records management
Languages
English
Native or Bilingual
Timeline
Medical Scribe Assistant
Miami Beach Community Health Ceneter
01.2022 - Current
Medical Assistant
Miami Lakes Pediatrics
02.2021 - 01.2022
Customer Service Representative
Visa
01.2018 - 07.2020
Certified Medical Assistant - Science
Florida Career College
High School Diploma -
Westland Hialeah Senior High
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