Work History
Education
Skills
Timeline
Generic

Lilibeth Agustin

Las vegas,NV

Work History

Front Desk / Area Manager

Elite Commercial Services
Las Vegas nv
01 2021 - 03 2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed front desk maintenance of client records and lab data.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Shift Lead Manager

Mimi’s Cafe
6760 n Durango
05 2023 - Current
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Set overall vision and provided team leadership.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Collaborated with other managers to develop cross-functional strategies for improving business performance.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.

Appointment Scheduler

RedRock Medical
Las Vegas nv
03 2022 - 12 2022
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
  • Answered phone calls and answered questions from potential customers.
  • Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.

Education

Eldorado High School
06.2017

Skills

  • Operations Management
  • Sales Strategies
  • Workplace Safety
  • Team motivation
  • Inventory Control
  • Safety Compliance
  • Punctual and Reliable
  • Payment Processing
  • Cash Handling
  • Opening and closing procedures
  • Interpersonal Skills
  • Handling Customer Complaints
  • Fluent Spanish/ English

Timeline

Front Desk / Area Manager

Elite Commercial Services
01 2021 - 03 2022

Shift Lead Manager

Mimi’s Cafe
05 2023 - Current

Appointment Scheduler

RedRock Medical
03 2022 - 12 2022

Eldorado High School
Lilibeth Agustin