Liliia Piatnitsa
NEWPORT BEACH,CA
Summary
Dynamic professional with a proven track record at Ingosstrakh Insurance Company, excelling in customer relationship management and sales management. Adept at developing tailored solutions and enhancing client satisfaction through effective communication and conflict resolution. Recognized for driving strategic partnerships and achieving sales targets while maintaining compliance and accuracy in policy management.
Overview
13
13
years of professional experience
Work History
Manager
You Be Free Boutique
09.2023 - Current
- Led daily operations, ensuring exceptional customer service and efficient workflow.
- Coordinated visual merchandising efforts to create appealing displays that attract customers.
- Maintained vendor relationships, negotiating favorable terms to improve product offerings.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Analyzed sales data to identify trends, informing marketing strategies and promotions.
- Engaged customers to understand needs and provide tailored product recommendations.
- Maintained merchandise displays, ensuring compliance with visual standards and inventory levels.
- Curated personalized shopping experiences based on client preferences and lifestyle needs.
- Developed strong relationships with clients to enhance satisfaction and loyalty.
- Researched and identified the latest trends in fashion and retail to provide informed recommendations.
- Provided feedback on product selections, influencing purchasing decisions and inventory management strategies.
Senior Corporate Sales Manager
Ingosstrakh Insurance Company
09.2012 - 12.2022
- Developed tailored insurance solutions to meet diverse client needs.
- Conducted thorough policy reviews to ensure compliance and accuracy.
- Educated clients on coverage options and policy benefits effectively.
- Managed claims processing, ensuring timely resolution and client satisfaction.
- Implemented customer relationship management systems for improved service delivery.
- Trained and mentored junior agents on industry best practices and compliance standards.
- Fostered strategic partnerships with local businesses to enhance referral networks.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Education
Bachelor of Economics -
Financial University Under The Government of The Russian Fed
Moscow, Russia02-2015
Skills
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Customer relationship management (CRM)
- Conflict resolution
- Sales management
- Customer service
- Time management
Languages
Russian
Native or Bilingual
Timeline
Manager
You Be Free Boutique
09.2023 - Current
Senior Corporate Sales Manager
Ingosstrakh Insurance Company
09.2012 - 12.2022
Bachelor of Economics -
Financial University Under The Government of The Russian Fed