Summary
Overview
Work History
Education
Skills
Timeline
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Liliona Alcorta

Arvada,Colorado

Summary

With a robust background in the great outdoors, my experience span from backpacking and camping to paddle boarding, showcasing my versatility and passion for adventure. My summers are invariably spent in the mountains, embracing the tranquility and challenges they offer. This dedication to outdoor living is further highlighted to my commitment to sourcing 99% of my gear from REI, reflecting my trust in quality equipment and my support for sustainable outdoor practices.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Two Ponds Pet Lodge, Arvada

As a customer service representative, I have consistently exceeded expectations by diligently addressing each client's needs with personalized attention and care. With a keen understanding of our products and services. I am adept at recommending the best solutions tailored to individual preferences and requirements. By actively listening and empathizing with customers, I ensure their satisfaction and foster long-lasting relationships built on trust and reliability. My commitment to providing exceptional service has resulted in positive feedback and repeat business, affirming my dedication to delivering excellence in customer support.

Daycare Provider

Two Ponds Pet Lodge, Arvada
06.2023 - Current

As a dedicated professional, I undertook the responsibility of maintaining a pristine and safe environment by performing thorough deep cleaning tasks. My role extended beyond cleanliness; I provided attentive care and supervision to ensure the well-being of all dogs in my charge. In addition to this, I excelled in delivering exceptional customer service, prioritizing the satisfaction and peace of mind of pet owners.

Accuracy Specialist

Noodles & Company
08.2022 - 03.2023

During my experience at Noodles I acquired several tasks and responsibilities, such as: high level, face to face customer service, money management, inventory count and product restocking, store housekeeping, and food preparation and stocking.

Education

High School Diploma -

Arvada West High School
11595 Allendale Dr
05.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Complaint resolution
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Sales expertise
  • Safety awareness
  • Housekeeping

Timeline

Daycare Provider

Two Ponds Pet Lodge, Arvada
06.2023 - Current

Accuracy Specialist

Noodles & Company
08.2022 - 03.2023

Customer Service Representative

Two Ponds Pet Lodge, Arvada

High School Diploma -

Arvada West High School
Liliona Alcorta