Lilioukalani Spooner
Spring Lake,North Carolina
Summary
Team-oriented self-starter bringing 6 years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills. Successful at developing and improving training programs for employees at all levels. Good planner and conflict manager with advanced understanding of training needs for each department.
Overview
8
8
years of professional experience
Work History
Training Manager
United States Army
Fort Bragg, NC
06.2020 - Current
- Created succession plans and promotion paths for staff to boost passion for reaching the goals and objectives of the organization
- Developed briefings for leadership at all levels and delivered presentations about Training Management
- Proficient in utilizing electronic data processing (EDP) systems to input data and records for all personnel
- Assessed and analyzed training development plans to develop the organization further
- Monitored and reviewed the progress of trainees through questionnaires and discussions with managers
- Researched new technologies and methodologies in workplace learning and presented this research.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Liaised between management and employees to resolve conflict, alleviate problems, and interpret compensation and benefits policies.
Human Resources Specialist
United States Army
Fort Bragg, NC
08.2017 - 06.2020
- Collated data in Excel and created pivot tables to provide employers with key market analytics.
- Assessed employee performance and issued disciplinary notices.
- Prepared and provided Equality, Sexual Harassment, Safety, and Ethics training two times a year.
- Monitored day-to-day operation, collaborating with teams across four different departments to increase operational efficiency.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
Cashier
Walmart
Killeen, TX
11.2014 - 01.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
Education
Associates - Applied Science: Accounting
Fayetteville Technical Community College
Fayetteville, NC12.2023
Skills
- Staff Presentations
- Time Management
- Course Design
- Product Development
- Effective Planning
- Staff Training
- Conflict Management
- Technical Support
- Personnel Records Maintenance
- Compliance Reporting
- MS Office Expertise
- Customer Relations
Timeline
Training Manager
United States Army
06.2020 - Current
Human Resources Specialist
United States Army
08.2017 - 06.2020
Cashier
Walmart
11.2014 - 01.2017
Associates - Applied Science: Accounting
Fayetteville Technical Community College
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