Lilit Margaryan
UNHCR Office
3
Languages
6
years of professional experience
Social worker with experience helping individuals and families navigate difficult situations through case management, needs assessments, and hands-on support. Comfortable connecting clients with the resources they need and communicating with clients, families, and care teams. Skilled at connecting with clients and families through empathy, patience, and clear communication.
Work History
Team Leader
5 Months- Participated in regular team meetings with other departments, sharing input on client cases and social work concerns to improve client experiences and department coordination.
- Coached team members on handling difficult client situations, communicating effectively with refugees and asylum seekers, and tailoring care to each individuals needs.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Delegated tasks effectively among team members and conducted regular performance reviews to keep the team running smoothly and focused on quality client care.
Information Manager
11 Months- Managed and organized client data and case records, improving accuracy and making information easier to track and access for care planning.
- Collected, analyzed, and recommended improvements for client data management.
- Coordinated data collection and analysis to support program development and implementation.
- Created comprehensive reports to inform decision-making for project initiatives.
Social Worker
2 Years 10 Months- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Made referrals to public and private agencies; track incoming referrals and outcomes.
- Conducted individual needs assessments to identify clients challenges and developed practical solutions to address them.
- Collaborated with local organizations and community partners to expand access to support programs and services for clients.
- Provided counseling and emotional support to individuals coping with trauma and difficult life transitions.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to ensure their rights and personal wishes were respected.
- Monitored clients' progress and adjusted care plans to meet their changing needs.
- Developed and led support groups that helped participants build healthy coping skills and connect with peers.
Social Worker
2 Years- Kept client documentation accurate, up to date, and compliant with UNHCR standards.
- Interviewed clients and families to assess their needs, limitations, and challenges, then implemented services to address them.
- Worked closely with the care team; nurses, coordinators, and other staff to make sure clients got the right care and resources.
- Maintained organized client files, case notes and progress documentation.
- Conducted home visits to assess clients' living conditions and connect them with needed resources.
Education
Master of Science - Social Policy And Administration
Bachelor of Science - Social Work
Skills
Teamwork and collaboration
Case management and documentation
Client advocacy
Family and caregiver communication
Group facilitation
Conflict resolution
Analytical thinking
Crisis assessment
Languages
English
Professional Working
Armenian
Native or Bilingual
Russian
Full Professional
Timeline
Team Leader
UNHCR Office
01.2025 - 06.2025Read More
Information Manager
UNHCR Office
01.2024 - 12.2024Read More
Social Worker
UNHCR Office
03.2021 - 01.2024Read More
Social Worker
Goverment
03.2019 - 03.2021Read More
Yerevan State University
Master of Science from Social Policy And Administration
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Vanadzor State University
Bachelor of Science from Social Work
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