Lilith Parry
Lubbock,TX
Summary
Aspiring cybersecurity professional with a solid foundation in IT support, troubleshooting, and leadership gained through experience at Texas Tech University. Proficient in account security, incident response, and technical documentation, complemented by ISC2 CC certification and ongoing pursuit of an M.S. in Cybersecurity and Information Assurance. Eager to leverage strong problem-solving abilities and technical expertise in an entry-level role as a cybersecurity or intelligence analyst. Committed to contributing to organizational security initiatives while continuously enhancing skills in a dynamic environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Relationships Analyst
Texas Tech University - Information Technology Division
Lubbock, TX
01.2025 - Current
- Employed analytical software tools such as ServiceNow, Excel, and Power BI to extract insights and guide strategic IT decisions.
- Coordinated efforts with cross-functional teams to improve system efficiency and elevate user satisfaction.
- Conducted comprehensive revisions on over 85 existing knowledge base entries and authored 60 new articles to ensure clarity, accuracy, and enhanced accessibility for internal users.
- Supported Service Desk leadership with training and policy development.
- Facilitated coordination with external university IT teams to drive technology initiatives and streamline system integration efforts.
Student Supervisor
Texas Tech University – IT Help Central
Lubbock, TX
06.2023 - 01.2025
- Managed a team of 16 student analysts and technicians to ensure effective IT support across multiple communication channels, including phone, chat, and onsite assistance.
- Investigated and rectified complex technical problems, focusing on account lockouts, compromised accounts, and service disruptions.
- Facilitated mentorship and training for new employees on troubleshooting tools, Microsoft services, and security best practices.
- Oversaw adherence to departmental and university regulations within service desk operations.
TechAnnounce Assistant
Texas Tech University – IT Help Central
Lubbock, TX
10.2022 - 10.2023
- Evaluated and authorized university-wide announcements to maintain compliance with established policies and legal requirements.
- Facilitated interdepartmental collaboration to oversee time-sensitive communications, including emergency alerts.
- Employed technical writing skills to produce clear, accurate, and accessible official communications that support organizational objectives.
Student Technician
Texas Tech University – IT Help Central
Lubbock, TX
10.2022 - 06.2023
- Resolved user technical challenges by providing comprehensive IT support through various communication channels, including phone, chat, and in-person assistance.
- Utilized ServiceNow, Microsoft Azure, Active Directory, and Lockout Status to resolve user access issues.
- Diagnosed and addressed hardware and software problems, supporting uninterrupted academic and administrative processes.
- Engaged in continuous professional development through security and IT training sessions to enhance knowledge of identity management and ticketing systems.
Student Analyst
Texas Tech University – IT Help Central
Lubbock, TX
03.2022 - 10.2022
- Diagnosed and resolved a variety of technical issues, averaging 20–25 per shift, to maintain operational efficiency and user security.
- Employed Active Directory and lockout status tools to enhance account security and facilitate restoration processes.
- Authored knowledge base documentation to streamline future support and improve incident resolution.
- Cultivated strong service delivery practices, resulting in consistently positive customer feedback surveys.
Education
Master of Science - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City, UT12-2026
Bachelor of Business Administration - Information Technology
Texas Tech University, Rawls College of Business
Lubbock, TX05-2025
Skills
- Cybersecurity & Identity Management: Active Directory, Account Lockout Status, Incident Escalation, Compromised Account Recovery
- IT Service & Tools: ServiceNow, Microsoft Azure, Microsoft Word, Microsoft Excel, Microsoft PowerBi
- Security & Compliance: User Access Control, Policy Development, Incident Documentation, Emergency Communications
- Soft Skills: Team Leadership, Technical Writing, Customer Service, Problem-Solving, Training & Mentorship
- Data Analysis Expertise
Certification
ISC2 Certified in Cybersecurity (CC) – Earned Aug 28, 2025
Timeline
Customer Relationships Analyst
Texas Tech University - Information Technology Division
01.2025 - Current
Student Supervisor
Texas Tech University – IT Help Central
06.2023 - 01.2025
TechAnnounce Assistant
Texas Tech University – IT Help Central
10.2022 - 10.2023
Student Technician
Texas Tech University – IT Help Central
10.2022 - 06.2023
Student Analyst
Texas Tech University – IT Help Central
03.2022 - 10.2022
Master of Science - Cybersecurity and Information Assurance
Western Governors University
Bachelor of Business Administration - Information Technology
Texas Tech University, Rawls College of Business