LILITH SOYOYE
Orange,CA
Summary
Driven Chemistry student motivated by a love of learning and people. Proven expertise in customer service honed as a Shift Lead and Relief Assistant Manager. Skilled at managing fast-paced environments with heavy workloads and building lasting relationships with guests.
Overview
2
2
years of professional experience
Work History
Starbucks Barista
Target
02.2024 - 09.2024
- Took orders and entered them into the POS system
- Prepared coffees, teas, and blended drinks
- Opened and closed the store, keeping up with inventory and cleaning
- Resolved customer complaints and concerns.
Shift Lead
Jamba Juice
02.2023 - 11.2023
- Completed store opening and closing procedures
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered insightful solutions to maintain customer satisfaction
- Trained and mentored new employees to maximize team performance
- Received and processed weekly inventory
- Assisted with store prep for regional audits.
Team Member
Jamba Juice
04.2022 - 07.2022
- Welcome new arrivals pleasantly
- Took orders and prepared them accordingly
- Memorized recipes to improve preparation time and better manage difficult orders
- Built relationships with patrons, improving customer retention rate
- Cleaned workstations in between tasks to maintain cleanliness
- Completed opening and closing tasks.
Education
Associate of Science - Chemistry
Santa Ana College
Santa Ana, CA05.2025
High School Diploma - undefined
Mater Dei High School
05.2020
Skills
- Cash Handling
- Baking
- Leadership Experience
- Clerical Experience
- Quick Recall
- Customer Service
Timeline
Starbucks Barista
Target
02.2024 - 09.2024
Shift Lead
Jamba Juice
02.2023 - 11.2023
Team Member
Jamba Juice
04.2022 - 07.2022
Associate of Science - Chemistry
Santa Ana College
High School Diploma - undefined
Mater Dei High School
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