Liliya Derevyanchuk
West Springfield,MA
Summary
Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers.
Overview
2
2
years of professional experience
Work History
Manager
Dunkin' Donuts
West Springfield, MA
08.2022 - Current
- Educated customers on menu items, product ingredients, and nutritional values.
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Restocked kitchen supplies including food products and utensils.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces, and restocking supplies.
- Resolved customer complaints in a professional manner.
- Kept restaurant lobby, front counter, and restrooms neat and clean throughout shift.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Hostess
Olive Garden
West Springfield, MA
10.2021 - 02.2022
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
Education
High School Diploma -
West Springfield High School
West Springfield, MA06-2023
Health Sciences
Springfield Technical Community College
Springfield, MASkills
- Cash Handling
- Customer Service
- Complaint Resolution
- Drive-Thru Operations
Timeline
Manager
Dunkin' Donuts
08.2022 - Current
Hostess
Olive Garden
10.2021 - 02.2022
High School Diploma -
West Springfield High School
Health Sciences
Springfield Technical Community College