Liliya Gorbatenko
Gresham,OR
Summary
Motivated professional transitioning into the healthcare field while completing prerequisite coursework toward an Associate of Science degree. Background in customer service, insurance advising, and coordination roles that required strong communication, attention to detail, and problem solving. Experienced in helping people understand complex information and supporting them through stressful situations. Seeking an entry-level healthcare position where I can contribute to patient care and continue building hands-on experience in a clinical environment.
Overview
7
7
years of professional experience
Work History
Health Insurance Advisor
Self-employeed
Portland, OR
08.2023 - Current
- Educate clients on health insurance plans, coverage options, and benefits.
- Assist individuals with selecting appropriate healthcare coverage based on their needs.
- Maintain detailed client records and documentation while protecting confidential information.
- Communicate complex insurance information in a clear and understandable manner.
- Provide ongoing support for policy questions, changes, and claims inquiries.
Accountant/Bookkeeper
Infinity Carriers Inc
Vancouver, WA
06.2025 - 01.2026
- Managed financial records, invoices, and payment documentation.
- Maintained organized digital records and ensured data accuracy.
- Assisted with financial reporting and administrative support tasks.
- Handled sensitive financial information with high attention to detail.
Freight Broker
Truck Depot Brokerage
Vancouver, WA
11.2022 - 08.2023
- Coordinated logistics between clients, carriers, and dispatch teams.
- Managed high volumes of calls and communications daily.
- Maintained accurate documentation and tracked shipments through digital systems.
- Resolved scheduling issues and ensured efficient service delivery.
Dispatcher/Customer Service
Infinity Carriers Inc
Vancouver, WA
05.2022 - 11.2022
- Coordinated schedules and communications between drivers and customers.
- Provided customer support and resolved service concerns quickly.
- Managed detailed records of shipments, schedules, and communications.
- Demonstrated strong multitasking in a fast-paced environment.
Warehouse Worker
Medline Industries
Gresham, OR
10.2021 - 04.2022
- Processed inventory and maintained organized warehouse operations.
- Ensured accurate product handling and shipment preparation.
- Followed safety protocols and quality standards.
Sales Associate
Marshall’s
Portland, OR
11.2018 - 10.2021
- Delivered high-quality customer service in a busy retail environment.
- Assisted customers with product selection and issue resolution.
- Processed transactions and maintained organized merchandise displays.
Education
High school diploma -
Metro East Web Academy
Portland, OR01-2020
Associate of Science - Medical Imaging
Portland Community College
Portland, OR08-2029
Skills
- Bilingual (Russian)
- Patient & Client Communication
- Insurance Verification & Benefits Explanation
- Appointment Scheduling & Calendar Management
- Medical Office Administrative Support
- Data Entry & Documentation Accuracy
- Confidential Records Handling
- Customer Service & Issue Resolution
- Multitasking in Fast-Paced Environments
- Billing & Financial Record Management
- Problem Solving & Coordination
- Computer & Office Software Proficiency
LANGUAGES
English
Russian
Timeline
Accountant/Bookkeeper
Infinity Carriers Inc
06.2025 - 01.2026
Health Insurance Advisor
Self-employeed
08.2023 - Current
Freight Broker
Truck Depot Brokerage
11.2022 - 08.2023
Dispatcher/Customer Service
Infinity Carriers Inc
05.2022 - 11.2022
Warehouse Worker
Medline Industries
10.2021 - 04.2022
Sales Associate
Marshall’s
11.2018 - 10.2021
High school diploma -
Metro East Web Academy
Associate of Science - Medical Imaging
Portland Community College