Liliya Kirzhner

Check members in and out for a visit .Verify members demographics and insurance information for eligibility status and co-pay. Confirming visits for the next day. Faxing reports to various doctors. Coordinating a schedule for a member to have surgery . Answering calls and assisting in many different things such as answering phones, making or changing spots appointments.

• Directed customer inquiries to appropriate department personnel.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.

• Ensured that all documents were properly completed before submission.
• Compiled reports on enrollment trends various software programs.
• Assisted with the development of enrollment procedures
• Completed and processed applications for enrollment.
• Maintained accurate data entry in various databases related to members enrollments.
• Answered questions and responded to inquiries to deliver high level of service to patients.
• Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
• Developed and implemented successful scripts and call flows for consistent approach.
• Conducted interviews with applicants, explaining benefits process, and which programs were available.
• Used social media, text and telephone communication methods to contact applicants.
• Trained new enrollment team members in policies and procedures.
• Handled new enrollments by entering customers' data and reviewing information.
• Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
• Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
• Completed day-to-day duties accurately and efficiently.
• Scheduled and confirmed patient appointments and consultations.
• Interviewed patients to complete case histories and intake forms.
• Answered telephones and directed calls to appropriate medical or adminstrative staff.
• Pulled patient files and forwarded to appropriate offices for processing.
• Worked independently and managed my own workload
• Trained coordinators and managed to ensure the staff worked within federal regulations and policy guidelines
• Approved time sheets

• Monitored patient condition, progress, and safety by conducting regular visits and assessments.
• Coordinated with insurance companies to verify coverage and process claims for home care services.
• Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
• Utilized problem-solving skills to troubleshoot issues that arose during daily operations.
• Facilitated training sessions for home care staff on patient care protocols and safety procedures.
• Maintained records management system to process personnel information and produce reports.
• Coordinated daily scheduling of home care staff to meet client needs effectively.
• Actively sought out new referral sources within local communities while building positive relationships with existing partners .
• Led team meetings to discuss client progress, staff performance, and operational improvements.
• Developed and maintained relationships with clients, families, and medical professionals to coordinate services for home care patients.
• Monitored and maintained compliance with state and federal regulations for home care services.
• Resolved conflicts between staff and clients or their families to ensure satisfaction with services.
• Scheduled appointments with physicians, nurses, therapists, social workers, and other health care providers as needed.
• Communicated with patients with compassion while keeping medical information private.