Lilli Hiestand
HHS
MISSOULA,MT
5
years of professional experience
Results-driven Assistant Director with expertise in staff management and operations management. Proven ability to enhance team performance and improve operational workflows, ensuring high standards in housekeeping services.
Work History
Assistant Director
8 Months- Assisted in managing daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Collaborated with management to implement standard operating procedures for housekeeping services.
- Responded to client requests promptly, enhancing overall service quality and guest experience.
- Participated in departmental meetings to discuss challenges and propose solutions for improved operations.
- Utilized housekeeping management software to track tasks and streamline workflow processes.
- Mentored and developed housekeeping staff, resulting in a more cohesive and effective team.
- Increased employee performance through effective supervision and training.
Assistant Director of Housekeeping
2 Years 2 Months- Managed daily housekeeping operations, maintaining high standards of cleanliness and guest satisfaction.
- Developed and implemented training programs for housekeeping staff, enhancing team performance and efficiency.
- Coordinated scheduling for housekeeping teams, balancing labor needs with operational demands.
- Collaborated with other departments to address guest feedback and improve overall service quality.
- Analyzed operational workflows to identify areas for process improvement, increasing departmental productivity.
- Led initiatives to enhance team morale, fostering a positive work environment and improving staff retention rates.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
Housekeeper
2 Years 1 Month- Maintained cleanliness and sanitation standards throughout patient care areas.
- Collaborated with nursing staff to prioritize cleaning tasks based on patient needs.
- Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
- Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
- Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
- Participated in ongoing training sessions to stay up-to-date on best practices for hospital housekeeping and infection prevention.
- Improved patient satisfaction by maintaining a clean and comfortable hospital environment.
Shift Leader
1 Year 1 Month- Trained and mentored team members on service protocols and operational procedures.
- Implemented staff scheduling solutions, optimizing labor efficiency during peak hours.
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Streamlined inventory management processes, enhancing stock accuracy and availability.
- Resolved customer complaints swiftly, improving overall satisfaction ratings within the restaurant.
- Led initiatives to improve food preparation efficiency, reducing wait times for customers.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma
Skills
Operations management
Staff management
Staff development
Team operations
Regulatory compliance
Strategic planning
Data analysis
Budgeting expertise
Recruitment and hiring
Budget management
Business development
Employee relations
Timeline
Assistant Director
HHS
12.2025 - CurrentRead More
Assistant Director of Housekeeping
HHS
10.2024 - 12.2026Read More
Housekeeper
HHS
09.2022 - 10.2024Read More
Shift Leader
CKE Restaurant Holdings - Carl's Jr.
09.2021 - 10.2022Read More
Springfield High School
High School Diploma
Read More