Lilliam Del Valle
Providence,RI
Summary
Bilingual Outpatient Service Representative and Referral Specialist with over 15 years experience in ambulatory and hospital- based healthcare settings. Proven expertise in patient scheduling and insurance eligibility verification and coordinating specialty care. Proven ability to enhance patient satisfaction through effective communication and adherence to HIPAA compliance.
Overview
20
20
years of professional experience
Work History
Outpatient Service Representative LEP
Brown University Health
Providence, RI
04.2007 - Current
- Delivered exceptional customer service, addressing inquiries and concerns promptly.
- Facilitated patient appointments, ensuring efficient scheduling and follow-up procedures.
- Processed insurance claims accurately, reducing errors in documentation and improving turnaround time.
- Trained new staff on operational procedures and software systems to enhance team performance.
- Collaborated with healthcare providers to resolve complex issues affecting patient care delivery.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
Clerk B Health Information Service
Rhode Island Hospital
Providence, RI
10.2006 - 04.2007
- Processed patient admissions and discharges efficiently, ensuring accurate documentation.
- Maintained electronic health records, enhancing data integrity and accessibility.
- Coordinated appointment schedules for multiple departments, optimizing workflow efficiency.
- Assisted in training new clerical staff on hospital protocols and systems.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
No Degree - Secretary
Interamerican University
Puerto RicoMedical Office Assistant & Medical Terminology - Health
Cranston Alternative Adult Education
Cranston, RI09.2004
Skills
- Referral coordination & tracking
- Prior Authorization ( specialty care )
- Insurance Eligibility & in network verification
- EHR / EMR documentation ( Medical manager, ECW )
- Medical Record submission & Scanning
- Patient & Provider communication
- Appointments scheduling & Follow up
- Hippa compliance
- Bilingual : English and Spanish
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Outpatient Service Representative LEP
Brown University Health
04.2007 - Current
Clerk B Health Information Service
Rhode Island Hospital
10.2006 - 04.2007
No Degree - Secretary
Interamerican University
Medical Office Assistant & Medical Terminology - Health
Cranston Alternative Adult Education