April R. Osorio
Torrington,CT
Summary
Detail-oriented healthcare administrator with extensive experience in patient services and clinical operations. Demonstrates organizational leadership and a commitment to patient-centered service, enhancing workflows and ensuring compliance. Drives operational efficiency through proactive support and process improvements.
Overview
9
9
years of professional experience
Work History
Patient Service Representative – Outpatient Rehabilitation
Hartford HealthCare Charlotte Hungerford Hospital
Torrington, CT
02.2026 - Current
- Manage high-volume patient intake, scheduling, and front-end operations in a fast-paced outpatient rehab setting
- Serve as primary point of contact for patients, resolving concerns with professionalism and urgency
- Verify insurance eligibility, benefits, and authorizations to prevent billing delays and errors
- Maintain and update patient records using Epic EMR, ensuring data integrity and compliance
- Coordinated appointment workflows, ensuring accurate scheduling and optimal provider utilization
- Collaborated with clinical and administrative teams, streamlining operations to enhance patient flow
- Identified process gaps and implemented improvements, boosting efficiency and increasing patient satisfaction
Site Manager / Site Coordinator / Medical Assistant
DOCS Urgent Care
Danbury, CT
03.2025 - 02.2026
- Led daily urgent care operations with full P&L accountability, managing a team of 5+ staff across clinical and administrative functions
- Ensured high-quality, patient-centered care through monitoring NPS scores and implementing targeted service improvements
- Optimized workflows and staffing by overseeing scheduling and coordinating across providers, MAs, and support teams
- Supervised, coached, and evaluated staff, partnering with HR on performance management and employee development
- Maintained compliance with HIPAA, clinical standards, and internal policies through regular audits and facility inspections
- Managed inventory, vendor relationships, and coordinated cross-site supply efforts to enhance operational efficiency
- Supported clinical operations while facilitating implementation of new services, technologies, and conducting staff training
- Drove patient volume through community outreach, marketing initiatives, and business development partnerships
Associate Project Manager/Administrative Assistant to Vice President
BronxCare Health System
Bronx, USA
10.2016 - 10.2024
- Coordinated high-volume communications among vendors, physicians, and internal departments to ensure timely resolutions and professional service delivery
- Supported project coordination by tracking deliverables, timelines, and facilitating cross-functional follow-ups
- Managed detailed records, databases, and reporting systems, emphasizing accuracy and compliance
- Streamlined administrative workflows by identifying gaps in contact data and implementing organized tracking systems
- Led annual fundraising initiative by developing and maintaining a comprehensive donor database, improving outreach efficiency and engagement
- Conducted targeted outreach to donors and stakeholders, strengthening relationships and increasing response rates
Education
Bachelor of Business Administration - Health Services Administration
Monroe College
Bronx, NY01-2014
Associate of Applied Sciences - Medical Assistance
Mandl School, The College of Allied Health
New York, NY01-2011
Certified Medical Assistant -
Mandl School, The College of Allied Health
Skills
- Operations and workflow management
- Team coordination and leadership
- Process improvement
- Vendor relations and contract management
- Project management and collaboration
- Executive support and calendar management
- Budgeting and resource allocation
- Customer and stakeholder relations
- Fundraising and donor relations
- Travel coordination and event planning
- Insurance verification and authorization
- Data management and reporting
- High-volume call handling
- Scheduling and resource allocation
- Microsoft Office Suite proficiency
- Epic software expertise
- eClinicalWorks knowledge
- database management skills
- Financial tracking
Timeline
Patient Service Representative – Outpatient Rehabilitation
Hartford HealthCare Charlotte Hungerford Hospital
02.2026 - Current
Site Manager / Site Coordinator / Medical Assistant
DOCS Urgent Care
03.2025 - 02.2026
Associate Project Manager/Administrative Assistant to Vice President
BronxCare Health System
10.2016 - 10.2024
Bachelor of Business Administration - Health Services Administration
Monroe College
Associate of Applied Sciences - Medical Assistance
Mandl School, The College of Allied Health
Certified Medical Assistant -
Mandl School, The College of Allied Health