Detail-oriented administrative professional with extensive experience in healthcare coordination, scheduling, and referral management. Recognized for strong organizational, interpersonal, and communication skills. Committed to supporting patients, families, and healthcare providers with efficiency, accuracy, and compassion.
Overview
10
10
years of professional experience
Work History
Owner & Accountant
QUINN DENT & DETAIL LLC
Oklahoma City, OK
06.2025 - Current
Oversee daily business operations, including customer scheduling, service coordination, and client relations for a paintless dent repair and detailing company.
Manage full-cycle bookkeeping, including accounts receivable/payable, invoicing, payroll, and reconciliation to ensure accurate financial reporting and tax compliance.
Develop and implement marketing strategies across digital platforms, local advertising, and community engagement to increase brand awareness and attract new clients.
Prepare and maintain business records, contracts, and W-9 documentation for insurance companies and vendor compliance.
Analyze financial performance to guide decision-making, control costs, and maximize profitability.
Build and maintain customer and vendor relationships to support long-term business growth.
Senior Scheduler
Haven Home Health
Remote (Oklahoma) / Riverview, FL
01.2024 - 05.2025
Monitored referral trends and provided actionable reports to leadership.
Maintained strong communication with patients, caregivers, and referral sources.
Coordinated complex schedules for multiple disciplines, including nursing, physical therapy, occupational therapy, and speech therapy, ensuring seamless coverage across patient needs.
Maintained staff productivity by analyzing caseloads and adjusting assignments to maximize efficiency and minimize overtime.
Monitored insurance authorizations and payer policies to reduce unnecessary write-offs and ensure accurate billing compliance.
Built and maintained strong relationships with contract agencies to secure additional coverage, ensure compliance, and meet fluctuating patient volume needs.
Therapy Coordinator / Referral Specialist
HealthPro Heritage
Remote (Oklahoma) / Tampa, FL
05.2021 - 01.2024
Processed patient referrals, improving accuracy and timeliness of care coordination.
Assisted with insurance claim forms and collaborated with billing teams.
Developed referral trend reports for senior management.
Delivered high-level customer service to patients, families, and healthcare partners.
Recommended improvements for referral tracking software and office workflows.
Warehouse Associate
Amazon
Oklahoma City, OK
08.2019 - 11.2020
Managed intake documents and records with precision.
Evaluated workflow processes and suggested efficiency improvements.
Trained new staff in electronic referral and records systems.
Lead Toddler Teacher
LifeSpring Learning Center
Norman, OK
08.2018 - 07.2019
Developed lesson plans to support physical, social, and cognitive growth.
Communicated with parents regarding student development.
Maintained a safe, clean, and structured classroom environment.
Store Manager
Dollar General
Idabel, OK
05.2015 - 06.2018
Directed daily store operations, including scheduling, budgeting, and inventory.
Implemented loss prevention strategies, reducing shrink.
Coached and supervised staff to improve performance and customer service.