Summary
Overview
Work History
Skills
Timeline
Generic

Lillian Aguilar

Harker Heights,TX

Summary

Organized and dependable administrative professional with experience in property management support, office administration, tenant relations, and scheduling. Skilled at handling multiple tasks, maintaining records, assisting tenants and vendors, and ensuring smooth day-to-day office operations. Known for strong communication, attention to detail, and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Community Manager

AOG Living
Killeen
01.2024 - Current
  • Developed community engagement strategies to enhance resident satisfaction and participation.
  • Coordinated resident events, fostering connections and promoting a sense of belonging within the community.
  • Collaborated with maintenance teams to address resident concerns promptly and effectively.
  • Trained new team members on community policies and engagement practices to ensure consistency in service delivery.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.

Assistant Community Manager

Asset Living
Killeen, TX
05.2023 - 01.2024
  • Assisted in managing resident relations and addressing community concerns effectively.
  • Coordinated maintenance requests and ensured timely follow-up with residents.
  • Developed and implemented community events to enhance resident engagement.
  • Monitored lease agreements and maintained accurate records of resident files.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.

Tenant Relations Director

Shine Residential Management
Harker Heights, TX
05.2021 - 05.2023
  • Directed operational strategies to enhance tenant satisfaction and retention.
  • Implemented cost-effective maintenance programs, reducing overall property management expenses.
  • Assisted with rent collection, payment tracking, and invoice processing.
  • Scheduled maintenance and coordinated with vendors and contractors.

Skills

  • Community engagement
  • Daily operations management
  • Resident relations
  • Employee performance management
  • Staff training
  • Financial budgeting and reporting
  • Vendor management
  • Schedule planning
  • Customer support
  • Payment processing

Timeline

Community Manager

AOG Living
01.2024 - Current

Assistant Community Manager

Asset Living
05.2023 - 01.2024

Tenant Relations Director

Shine Residential Management
05.2021 - 05.2023
Lillian Aguilar