Lillian Bervik
Assistant Program Coordinator
Federal Way,Washington
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team & center's goals.
Overview
30
30
years of professional experience
Work History
Program Assistant Coordinator /Preschool Teacher
Olympic View Childcare & Learning Center
NE Tacoma, WA
01.2015 - Current
- Weekly & Daily Staff Scheduling
- Manage professional development plans & requirements for staff.
- Organized meetings and scheduled events.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Administered and documented results of student's assessments.
- Supervised group of 15 student throughout school calendar.
Department Lead/ Head Cashier
Hobby Lobby
Federal Way, WA
01.2013 - 01.2015
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Resolved escalated customer disputes with special actions such as discounts.
- Displayed new stock and rotated existing products.
- Weekly Ordering of products.
Assistant Store Manager
Zainy Brainy
Tukwila, WA
01.2000 - 01.2013
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Daily
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Federal Outreach Assistant
Department Of Education
Hagatna, Guam
08.1995 - 01.2000
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Helped vulnerable individuals navigate complex healthcare system.
- Targeted specific community groups with wellness and disease management information.
- Developed and implemented training classes to educate team members and community residents.
Head Start Teacher's Assistant
Department Of Education
Hagatna, Guam
06.1992 - 08.1995
- Helped teacher prepare instructional material and displays.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Education
Some College (No Degree) - Early Childhood Education
Clover Park Technical College
Lakewood, WAEarly Childhood Education
Guam Community College
Mangilao, GUSkills
- Schedule Coordination
- Coaching and Mentoring
- Recruitment and Hiring
- Honesty and Integrity
- Delegation and Work Assignment
Timeline
Program Assistant Coordinator /Preschool Teacher
Olympic View Childcare & Learning Center
01.2015 - Current
Department Lead/ Head Cashier
Hobby Lobby
01.2013 - 01.2015
Assistant Store Manager
Zainy Brainy
01.2000 - 01.2013
Federal Outreach Assistant
Department Of Education
08.1995 - 01.2000
Head Start Teacher's Assistant
Department Of Education
06.1992 - 08.1995
Some College (No Degree) - Early Childhood Education
Clover Park Technical College
Early Childhood Education
Guam Community College
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