Lillian Blackwell
Bronx,NY
Summary
Dynamic Administrative Manager with extensive experience at the New York City Early Intervention Program, excelling in staff management and policy implementation. Proven track record in enhancing program efficiency and compliance, while effectively communicating with families and evaluating performance metrics to drive success. Committed to fostering a collaborative work environment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administrative Manager
New York City Early Intervention Program
Bronx, NY
04.2018 - 02.2024
- Implemented policies enhancing program efficiency and ensuring compliance.
- Developed and implemented administrative procedures to maximize efficiency.
- Managed daily operations of Early Intervention Program, ensuring seamless service delivery.
- Oversaw administrative tasks and maintained accurate records, supporting program integrity.
- Coordinated scheduling for staff and client appointments.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Analyzed existing workflows within departments in order to identify areas where improvements could be made.
- Oversaw the maintenance of office equipment, supplies, and facilities.
Coordinating Manager
New York City Early Intervention Program
Bronx, NY
03.2003 - 04.2018
- Coordinated scheduling and logistics for program activities and client appointments to ensure timely service delivery.
- Managed staff schedules, workloads, and task deadlines.
- Monitored progress of all tasks and assigned resources accordingly.
- Assessed performance metrics for each team member to identify areas for improvement and support development.
- Oversaw documentation processes to maintain compliance with regulatory standards.
- Analyzed program effectiveness through regular feedback from clients and caregivers to enhance service quality.
- Communicated with families to provide support and resources throughout the intervention process.
Scheduling Coordinator PAAI (EIOD Aide)
New York City Early Intervention Program
Bronx, NY
01.2002 - 03.2003
- Coordinated scheduling of IFSP meetings with Service Coordinators to ensure timely support for families.
- Scheduled initial IFSP meetings for 14 full-time Early Intervention Official Designees (EIODs).
- Facilitated prompt responses to meeting requests, enhancing communication and coordination.
- Tracked case progress to ensure adherence to federal 45-day compliance regulations. for federally mandated 45-day compliance.
- Assisted the Assistant Regional Director in processing timesheets for accuracy.
Principal Administrative Associate Level I
New York City Early Intervention Program
Bronx, NY
01.2000 - 01.2002
- Acted as department liaison ensuring that the Early Intervention staff received appropriate documents.
- Contacted provider agencies to assure evaluation packet completeness.
- Organized and assisted with meetings by reviewing evaluation packets.
- Assisted provider agencies by referring all calls from parents.
- Supported data entry and maintenance of client management systems.
Office Associate
Goldwater Memorial Hospital
Roosevelt Island, NY
03.1997 - 01.2000
- Coordinated scheduling for patient appointments and follow-up visits, ensuring timely access to care.
- Assisted with front desk operations, greeting patients and answering inquiries professionally.
- Managed patient records with attention to detail, facilitating accurate data entry in hospital systems.
- Organized patient files systematically, enhancing access and retrieval efficiency for staff.
- Collaborated with medical staff to facilitate effective communication and workflow.
- Maintained inventory of office supplies and ordered materials.
Education
High School Diploma -
Middle College High School
Queens, NY01.1981
Skills
- Microsoft Outlook
- Microsoft Word
- Effective communication
- Staff management
- Office management
- Policy implementation
- Appointment scheduling
- Performance evaluation
- Document management
- Leadership skills
Certification
• Equal Employment Opportunity - Right to Know
• Office Safety
• Workplace Violence Prevention
• NYC Department of Health Mental Hygiene Staff Emergency Roles Training
• Office Safety
• Workplace Violence Prevention
• NYC Department of Health Mental Hygiene Staff Emergency Roles Training
Additional Information
Job safety and health protection, Diversity & Inclusion Policy, Flu Policy, Floor Warden for Fire Drills and Evacuation, Work related injuries and illnesses
Awards
- Distinguished Service Award, 2011, Professional Excellence Award: This award is designed to recognize employees who provide consistent, exceptional service and are known for their professionalism and customer service. Presented by the NYC Department Of Health and Mental Hygiene Commissioner, Dr. Thomas Farley; Guest Speaker NYC Mayor Michael Bloomberg.
- Outstanding Ancillary Technical Staff, 1998, Coler Goldwater Memorial Hospital South Campus Department of Nursing.
Timeline
Administrative Manager
New York City Early Intervention Program
04.2018 - 02.2024
Coordinating Manager
New York City Early Intervention Program
03.2003 - 04.2018
Scheduling Coordinator PAAI (EIOD Aide)
New York City Early Intervention Program
01.2002 - 03.2003
Principal Administrative Associate Level I
New York City Early Intervention Program
01.2000 - 01.2002
Office Associate
Goldwater Memorial Hospital
03.1997 - 01.2000
High School Diploma -
Middle College High School