Summary
Overview
Work History
Education
Skills
Timeline
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Megan Recker

Bowling Green,OH

Summary

Experienced administrative professional with a strong attention to detail and a proven ability to thrive in fast-paced environments. Recognized for reliability, teamwork, and the capacity to perform under pressure with minimal supervision. Proficient in negotiating and problem-solving, ensuring efficient service delivery that benefits both the organization and its customers. Adept at learning new systems to enhance workflow and customer satisfaction, driving continuous improvement in operations.

Overview

14
14
years of professional experience

Work History

Administrative Manager

EPIC Trends
Cerritos, CA
10.2018 - Current
  • Streamlined daily support processes for leadership and sales personnel conducting onsite activities.
  • Strengthened brand identity utilizing effective communication and industry insights.
  • Organized meetings between executives and outside vendors or clients.
  • Oversaw complex office support, managing records database, and organizing contracts.

Customer Service Representative

Senator Group
Maumee, OH
04.2016 - 09.2018
  • Gained expertise in multitasking through experience in call center setting.
  • Oversaw performance of representatives across West Coast and Canadian markets.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Processed orders accurately and efficiently according to established procedures.

Customer Service Representative

Paramount Healthcare
Maumee, OH
08.2014 - 04.2016
  • Resolved members' concerns and complaints regarding their insurance coverage efficiently.
  • Executed profile maintenance and distribution of updated membership materials.

Pharmacy Technician

The Pharmacy Counter
Oregon, OH
10.2010 - 08.2014
  • Processed physician orders with precision, ensuring accuracy in data entry and task fulfillment.
  • Executed cash register transactions, answered phones, and managed medication inventory.

Education

Owens Community College - Early Childhood Education

Owens Community College
Oregon, OH
06.2007

Skills

  • Customer Service
  • Teamwork
  • Attention to details
  • Strong oral and written communication skills
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Multi-line Phone
  • Multitasking and time management
  • Organizational skills and planning

Timeline

Administrative Manager

EPIC Trends
10.2018 - Current

Customer Service Representative

Senator Group
04.2016 - 09.2018

Customer Service Representative

Paramount Healthcare
08.2014 - 04.2016

Pharmacy Technician

The Pharmacy Counter
10.2010 - 08.2014

Owens Community College - Early Childhood Education

Owens Community College

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