Jaime Garza
Clovis,CA
Summary
Positive attitude and strong organizational skills create productive work environment. Knowledge of office procedures and proficiency in software applications ensures smooth daily operations. Dedicated to enhancing efficiency and fostering effective team collaboration.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in new roles.
Knowledgeable and dedicated customer service professional with extensive experience in tile industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Administrative Manager
Daltile Sales Service Center
06.2022 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Organized and updated databases, records and other information resources.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Customer Service Representative
Daltile
12.2004 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
Education
High School Diploma -
Dos Palos High School
Dos Palos, CA06-2004
Skills
- Office administration
- Organization and multitasking
- Office management
- Staff management
- Customer service management
- Relationship building
- Customer service
- Customer needs assessment
- Brand promotion
- Reliability and punctuality
- Customer communications
Timeline
Administrative Manager
Daltile Sales Service Center
06.2022 - Current
Customer Service Representative
Daltile
12.2004 - 06.2022
High School Diploma -
Dos Palos High School
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