Sandra Diaz
Office Management
Royal Palm Beach,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
3
3
years of professional experience
Work History
Administrative Manager
Action Physical
WPB, Florida
05.2023 - Current
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
- Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
- Assisted patients with billing inquiries, resolving any issues quickly and efficiently.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
- Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Organized patient charts according to established protocols to ensure accurate medical records were kept on file.
- Verified insurance eligibility for each patient prior to their appointment date.
- Greeted visitors upon arrival at clinic reception area; provided directions and general assistance where needed.
- Ensured that all necessary documents were completed correctly prior to patient's appointment date.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Office Manager
A-Advantage
Port Saint Lucie
09.2021 - 03.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Communications -
Long Island City High School
Skills
- Database Maintenance
- Calendar Management
- Insurance Verification
- Strong Organization
- Schedule Management
- Follow-up skills
- Patient Relations
- Patient Scheduling
- Appointment Coordination
- Medical Billing
- Referral Verification
- Patient Database Maintenance
- Office Coordination
- Staff hiring
- Contract Administration
- Employee Supervision
- Team Supervision
- Customer Service
- Administrative Oversight
- Staff Training
- Office Administration
- Customer Relations
- Staff Management
- Customer Relationship Management
- Team Leadership
- Brand Management
- Microsoft PowerPoint
- Retail Sales Customer Service
- Credit Card Payment Processing
Languages
Spanish
Professional
English
Professional
Timeline
Administrative Manager
Action Physical
05.2023 - Current
Customer Service Office Manager
A-Advantage
09.2021 - 03.2023
Communications -
Long Island City High School
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementCompany CultureTeam Building / Company RetreatsFlexible work hoursWork from home optionSimilar Profiles
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