Lillian Cerame

Sharon Jackson

Annapolis, MD

12.2022 - Current

Greeted customers warmly and made them feel welcome.
Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Assisted with scheduling appointments for clients and visitors.
Maintained an organized reception area and ensured that all guests were attended to promptly.
Performed data entry into computer systems to maintain accurate records of customer information.
Provided administrative support such as filing documents, photocopying and scanning materials.
Assisted with preparing reports, presentations and other documents as requested by management staff.
Handled cash transactions accurately, balancing the register at the end of each shift.
Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Updated customer information in databases regularly to ensure accuracy of records.
Resolved any customer complaints or issues in a timely fashion following established protocols.
Received incoming calls and coordinated with staff to fulfill customer requests.
Greeted visitors to provide information and direct to appropriate personnel.
Assisted customers in completing paperwork for services rendered.
Provided assistance to guests by giving directions to local attractions or businesses upon request.
Organized front desk operations including scheduling appointments and managing calendars.
Answered questions related to the organization's policies and procedures.