Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sophia Davison-Tracy

San Luis Obispo,CA

Summary

A driven seeking professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication, with a background in Marketing Management and Business Operations. Additionally, a very strong passion and talent for Graphic Design in Marketing and advertising for Social Media.

Overview

1
1
year of professional experience

Work History

Front Desk Employee

Colorado Kids Pediatrics
05.2018 - 08.2018
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Summer Camp Counselor

Stanley British Primary School
06.2017 - 08.2017
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Supported children by actively listening and offering encouragement.
  • Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.

Education

Bachelor's -

California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA
06.2027

High School Diploma -

Denver East High School
Denver, CO
06.2023

Skills

  • Attention to detail
  • Task prioritization
  • Reliability and punctuality
  • Initiative-taking
  • Organizational skills
  • Time management
  • Written Communication
  • Project Planning
  • Interpersonal Communication
  • Social Media Design
  • Content Creation

Accomplishments

    Received 6th place in DECA state for Marketing Management Roleplay Event in 2022 and 2nd place in ICDC DECA Nationals for Business Operations Research Written Event in 2023.

Timeline

Front Desk Employee

Colorado Kids Pediatrics
05.2018 - 08.2018

Summer Camp Counselor

Stanley British Primary School
06.2017 - 08.2017

Bachelor's -

California Polytechnic State University-San Luis Obispo

High School Diploma -

Denver East High School

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Sophia Davison-Tracy