Lillian Cockfield
Peoria,AZ
Summary
Dedicated Retail Sales Associate and Temporary Manager with hands-on leadership experience in fast-paced environments. Proven ability to enhance team performance and deliver exceptional customer service while effectively resolving conflicts and concern.
Overview
4
4
years of professional experience
Work History
Seasonal Manager
Hot Topic
Peoria, Arizona
11.2025 - Current
- Led Hot Topic store associates through daily sales and service routines during the holiday season.
- Resolved Hot Topic customer concerns with clear communication and calm service.
- Delegated responsibilities to associates based on skill levels to optimize team performance.
- Executed thorough opening, closing, and shift-change tasks to uphold operational standards.
- Organized Hot Topic online pickup backroom to streamline order fulfillment process.
- Provided leadership during times of organizational change or crisis situations.
Sales Associate
Hot Topic
Peoria, Arizona
06.2022 - Current
- Greeted guests and provided tailored recommendations for pop culture apparel, accessories, and band merchandise to enhance customer experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Created and implemented promotional strategies, resulting in increased sales volume during seasonal events.
- Assisted with unpacking shipments and restocking seasonal merchandise to ensure optimal product availability on the sales floor.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Folded, tagged, and labeled merchandise according to brand presentation standards.
Education
Bachelor of Arts - Fashion Design
Rocky Mountain College of Art And Design
Colorado 10-2026
Skills
- Promotional strategy
- Visual merchandising
- Retail operations
- Market analysis
- Trend forecasting
- Team leadership
- Performance management
- Coaching skills
- Training methods
- Customer service
- Problem-solving
- Communication skills
- Data entry
- Fast learner
- Retail operations
Accomplishments
- Employee of the Month
- Top Sales Associate for the Day
- GPA of 3.8+ in High School and College
- Leader of the Pack Award x2
Affiliations
- Fashion Illustrations
- Sewing
- Reading
- Writing
- Newspaper Club in High School
- Ice Skating
Timeline
Seasonal Manager
Hot Topic
11.2025 - Current
Sales Associate
Hot Topic
06.2022 - Current
Bachelor of Arts - Fashion Design
Rocky Mountain College of Art And Design