Lillian Coleman
Jackson,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
13
13
years of professional experience
Work History
Heathcare Customer Service Representative
CareCentrix
100% Remote
07.2020 - 12.2025
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists., when necessary.
- Generated monthly performance metrics reports based on customer feedback survey results.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Resolved customer inquiries effectively, enhancing overall satisfaction and retention.
- Coordinated service requests between patients and healthcare providers to ensure timely delivery of care.
- Managed complex case escalations, demonstrating strong problem-solving skills and resourcefulness.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Data Entry Specialist
Berks and Beyond
In Office/ Remote
11.2017 - 02.2020
- Inputted data into computer system to ensure accuracy and completeness of records.
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Created spreadsheets for tracking incoming orders and outgoing shipments.
- Generated reports on discrepancies between physical counts and computer records.
- Assisted other departments with research projects involving large amounts of data entry.
- Provided support to colleagues regarding technical issues associated with the use of computers and other office equipment.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Supported document reviews and auditing by locating and providing required data, reporting on input procedures and other relevant circumstances as necessary.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Reviewed and verified data for accuracy, identifying discrepancies and correcting errors promptly.
- Utilized advanced Excel functions to streamline data processing and improve efficiency in reporting tasks.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
Administrative Officer
Manpower
Jackson, MS
08.2014 - 08.2017
- Answered phone calls, responded to queries, and replied to emails
- Created and electronically processed expense reports and managed office budgets
- Efficiently organized and stored crucial documents for the company
- Provided support to the HR department by assisting with job postings and interviews
- Created and maintained spreadsheets and databases to monitor, evaluate, and present performance information.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Organized new hire orientation materials and coordinated onboarding processes for newly hired employees.
- Provided administrative support to Human Resources executives.
- Maintained confidentiality in dealing with all personnel issues.
- Answered employee inquiries regarding policies, procedures and benefits.
- Coordinated employee trainings; scheduled classes; tracked completion of courses.
- Prepared payroll data for submission to external payroll service provider.
- Managed scheduling and logistics for executive meetings and events.
- Developed training materials to onboard new staff effectively.
- Implemented document management systems, improving access to information.
- Analyzed workflow processes, recommending improvements for increased productivity.
Data Entry Operator
Synergy Staffing
Jackson Ms
09.2012 - 07.2014
- Gathered, collated, and prepared documents, material, and information for data entry
- Conducted research to obtain information for incomplete documents and materials
- Converted physical documents into digital format, whether it be from paper or through voice dictation
- Reviewed all documents and information for accuracy, noting any discrepancies and documenting them accordingly
- Accurately and efficiently input numerical data into databases using a 10-keypad.
- Created spreadsheets to track customer orders and shipping information.
- Evaluated new technologies and recommended improvements to current systems.
- Organized paper documents into digital filing system for easy access.
- Maintained data entry requirements by following data program techniques and procedures.
Education
High School Diploma -
High School Diploma
Skills
- Data Mining & Profiling
- Database Management
- Business Administration
- Spreadsheet Management
- Schedule Maintenance
- Documentation Review
- Excellent Customer Service
- Data Entry & 10-Key Proficiency
- Oral & Written Communication
- Analytical & Critical Thinking
- Multi-tasking Abilities
- HR (Payroll/New-Hire)
- Payment Processing
- Follow-Up Skills
- Medical Terminology Knowledge
- Problem-Solving
- Multitasking and Organization
- Quality Assurance
- Strong Interpersonal Skills
- Patient confidentiality
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Medical terminology
- Call center experience
- Claims processing
- Data entry proficiency
- Follow-up skills
- Medical billing
- Policy adherence
- Empathy and patience
- Patient eligibility verification
- Patient payment processing
- Insurance claims follow-up
- Record maintenance
- Problem-solving
- Data entry
- Quality assurance
- Patient registration
Timeline
Heathcare Customer Service Representative
CareCentrix
07.2020 - 12.2025
Data Entry Specialist
Berks and Beyond
11.2017 - 02.2020
Administrative Officer
Manpower
08.2014 - 08.2017
Data Entry Operator
Synergy Staffing
09.2012 - 07.2014
High School Diploma -
High School Diploma