Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamia Winston

Houston,TX

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

3
3
years of professional experience

Work History

Heathcare Customer Service Representative

CareCentrix (remote)
Housron, TX
09.2021 - 02.2023
  • Assisted members and clients in navigating the health insurance enrollment process, addressing inquiries, and providing information on available plans and benefits.
  • Expertly guided individuals and groups through the selection and enrollment of health insurance plans, including Medicare, Medicaid, and commercial plans.
  • Maintained in-depth knowledge of a suite of insurance products, ensuring accurate and informative responses to member questions.
  • Effectively communicated the features, coverage and costs of health insurance plans and additional benefits, aiding members in making informed decisions.

Medical Claims Specialist

Simply Healthcare (remote)
Houston, TX
02.2020 - 08.2021
  • Answering inbound calls, emails, and chats from customers regarding their healthcare claims. Providing clear and accurate information about claim status, benefits, and coverage.
  • Addressing customer inquiries, complaints, and feedback in a professional and courteous manner. Assisting customers with understanding their Explanation of Benefits (EOB) statements.
  • Verifying claims information, and ensuring completeness and accuracy.
  • Coordinating with healthcare providers and insurance companies to resolve claims issues.

Education

High School Diploma -

James Madison High School
Houston, TX
05-2020

Skills

  • Insurance claims follow-up
  • Patient confidentiality
  • Referral coordination
  • Strong interpersonal skills
  • EMR
  • Insurance verification
  • Call center experience
  • Appointment scheduling
  • Medical terminology

Timeline

Heathcare Customer Service Representative

CareCentrix (remote)
09.2021 - 02.2023

Medical Claims Specialist

Simply Healthcare (remote)
02.2020 - 08.2021

High School Diploma -

James Madison High School
Jamia Winston