Lillian Downey
Cincinnati,OH
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
11
11
years of professional experience
Work History
Store Manager
JOANN Fabrics and Crafts
Florence , KY
02.2024 - Current
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Monitored inventory levels and placed orders to restock shelves.
- Managed daily banking activities such as deposits and withdrawals.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Implemented efficient systems for tracking stock movement.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Recruited, trained and supervised new employees.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated and maintained store signage and displays.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Performed regular price checks to ensure competitive pricing.
- Ensured compliance with safety regulations and company policies.
- Assessed operational efficiency of the store's departments.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Created weekly work schedules for store personnel.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
Assistant Store Manager
JOANN Fabrics and Crafts
Cincinnati, Ohio
01.2022 - 02.2024
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained new employees on store policies, procedures and customer service standards.
- Maintained inventory by checking merchandise to determine levels.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided training to new employees on company policies and procedures.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Keyholder
JOANN Fabric and Crafts
Cincinnati, OH
10.2019 - 01.2022
- Works closely with Store Management to identify key tasks and assists in delegating them to Team Members and deliver a premium customer experience
- Keeping the store clean and orderly
- Implemented merchandising and promotional changes throughout the seasonal area to increase sales
- Training and mentoring new employees
- Counted registers, made deposits, and stored and filed all daily paperwork as I opened / closed the store
- Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences
- Provided input, feedback, and coaching to employees who were having problems or conflicts
- Counted and balanced registers.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Supervised bank deposits and security procedures to support store opening and closing.
- Tracked stock movement to ensure availability of merchandise for customers.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Researched out-of-stock items to find additional inventory in other store locations.
Assistant Store Manager
Spirit Halloween
Cincinnati, OH
09.2019 - 11.2019
- Ensured that the store was properly organized, that customer complaints were promptly addressed, and that questions were promptly answered
- Assisted team members in providing friendly, knowledgeable service by implementing proactive monitoring and corrective action strategies
- Inspired and motivated employees to achieve high levels of performance
- Was in charge of processing credit and debit card payments as well as returning correct change for cash purchases
- Increased sales and reduced shrinkage by providing excellent customer service and following standard procedures
Office Manager/ Kennel Lead
Country Lane Pet Resort
Moscow, OH
06.2016 - 08.2019
- Quickly addressed emergency situations that arose as a result of medical emergencies and provided effective remediation
- Processed incoming payments and prepared customer invoices
- Communicated with and answered their questions, requests for appointments, and billing concerns
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Kept areas clean and organized to promote animal welfare
- Followed all pet care instructions to the letter, including dietary requirements and medication schedules
- Kept track of the animals' health and behavior by looking for urine and feces, performing weight checks, and observing appetite during feeding
- Contributed to client retention by consistently providing excellent customer service to both clients and pets
- Held meetings with employees to assess performance and devise improvement strategies
Event Photographer
PromoWest at Bunbury
Cincinnati, OH
06.2016 - 06.2019
- Was able to establish and maintain productive and professional working relationships
- Edited, toned, captioned, and uploaded photographs for news publications
- Used digital and computer manipulative applications to adjust, modify, and network photos
- Responsible for engaging with guests and providing a fun and enjoyable experience
- Assisting with the event setup and provide excellent customer service to ensure that things will run smoothly before, during, and after the event
Catering Server
Chateau Pomije Winery
Guilford, IN
02.2014 - 02.2015
- Prepared and maintained food and drink stations throughout catering events
- Created a pleasant event atmosphere by interacting with guests in a friendly manner
- Executed a synchronized meal service that served multiple guests at the same time with speed and efficiency
- Worked in the reserved dining hall as a full-service food provider, taking orders, preparing meals, and collecting payments
- Served appetizers, entrees, and refilled beverages for events with up to 200 guests
Education
Bachelor of Fine Arts - Photography, Print Media
Art Academy of Cincinnati
Cincinnati, OH01.2016
High School Diploma -
Finneytown Secondary Campus
Cincinnati, OH01.2012
Skills
- Team liaison
- Conflict resolution
- Team Leadership
- Staff training/development
- Relationship building
- Customer service
- Client relationships
- Creativity
- Cash handling
- Multi-Task Management
- Results-oriented
- Weekly Payroll
- Personnel development
- Store operations oversight
- Team building and leadership
Timeline
Store Manager
JOANN Fabrics and Crafts
02.2024 - Current
Assistant Store Manager
JOANN Fabrics and Crafts
01.2022 - 02.2024
Keyholder
JOANN Fabric and Crafts
10.2019 - 01.2022
Assistant Store Manager
Spirit Halloween
09.2019 - 11.2019
Office Manager/ Kennel Lead
Country Lane Pet Resort
06.2016 - 08.2019
Event Photographer
PromoWest at Bunbury
06.2016 - 06.2019
Catering Server
Chateau Pomije Winery
02.2014 - 02.2015
Bachelor of Fine Arts - Photography, Print Media
Art Academy of Cincinnati
High School Diploma -
Finneytown Secondary Campus