Lillian Dumond
Reno,NV
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at CSL Plasma where I significantly improved client service processes. Skilled in document preparation and adept at fostering client relations, I excel in fast-paced environments, demonstrating a keen ability to manage supplies and support technical needs efficiently.
Overview
5
5
years of professional experience
Work History
Reception Technician
CSL Plasma
02.2024 - Current
- Responded to inquiries from callers seeking information.
- Communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
Account Representative
UNITED FINIANCE
02.2022 - 02.2024
- Processed client payments and updated accounts.
- Kept detailed records of customer interactions for optimal traceability.
- Trained new employees on customer service, money handling and organizing strategies.
- Submitted loan applications to underwriter for verification and recommendations.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Floor Associate
Walmart
02.2020 - 12.2020
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Trainer
Dairy Queen Grill & Chill
06.2019 - 01.2020
- Trained and mentored 3 new personnel hired to fulfill various roles.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
High School Diploma -
Sparks High School
Sparks, NV06.2021
Skills
- Document Preparation
- Technical Support
- File Management
- Scheduling
- Supply Management
- Tech-Savvy
- Customer and client relations
Timeline
Reception Technician
CSL Plasma
02.2024 - Current
Account Representative
UNITED FINIANCE
02.2022 - 02.2024
Floor Associate
Walmart
02.2020 - 12.2020
Trainer
Dairy Queen Grill & Chill
06.2019 - 01.2020
High School Diploma -
Sparks High School
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