Lillian Easter
Wilmington,NC
Summary
Driven professional with a proven track record in patient management and complex problem-solving, honed at Home Instead Senior Care Home. Excelled in enhancing quality of life for clients and boosting sales revenue at Gabes by leveraging exceptional communication and customer service skills. Demonstrated expertise in care plan management and organization, achieving significant improvements in program effectiveness and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Caregiver
Home Instead Senior Care Home
07.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Sales Associate
Gabes, Gabriel Brothers
05.2021 - 04.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Assistant Director of Activities
Forest Lake Camp Ground
04.2018 - 08.2020
- Ensured compliance with state regulations regarding child care throughout all aspects of activity planning.
- Evaluated program effectiveness through participant feedback, making adjustments as needed to improve future offerings.
- Established a strong rapport with families and community members, leading to increased trust and support for ongoing programming efforts.
Education
Bachelor Of Business - Supply Chain Management
University of North Carolina At Wilmington
Wilmington, NC05.2023
Associate Of Applied Arts -
Davie County Early College High School
Mocksville, NC05.2020
Skills
- Progress Documentation
- Verbal and written communication skills
- Care Plan Management
- Complex Problem-Solving
- Patient Management
- Time Management
- Respectful and Compassionate
- Decision-Making
- Customer service
- Computer skills
- Organization skills
Timeline
Caregiver
Home Instead Senior Care Home
07.2023 - Current
Sales Associate
Gabes, Gabriel Brothers
05.2021 - 04.2022
Assistant Director of Activities
Forest Lake Camp Ground
04.2018 - 08.2020
Bachelor Of Business - Supply Chain Management
University of North Carolina At Wilmington
Associate Of Applied Arts -
Davie County Early College High School