Lillian E. Stottlemyer
Martinsburg,WV
Summary
Dynamic professional with extensive experience in social media marketing and team leadership at Burnt Bean Coffee Co. Achieved significant engagement growth through innovative campaigns, resulting in enhanced brand visibility and customer satisfaction. Skilled in inventory management and customer relationship management, with a strong focus on optimizing workflows and training staff for peak performance.
Overview
3
3
years of professional experience
Work History
Shift Manager | Operations Support | Social Media Coordinator | Barista
Burnt Bean Coffee Co.
Martinsburg, WV
10.2022 - Current
- Oversee daily store operations including staffing support, workflow efficiency, and customer experience management
- Independently managed secondary business location including inventory control, stocking, and vendor supply coordination
- Assist with payroll preparation and financial tracking using Square POS reporting tools
- Manage social media marketing campaigns generating 20,000+ monthly views and promoting menu launches and events
- Train and mentor new employees while maintaining service quality and team performance
Server / Hostess
Café Del Sol
Hagerstown, MD
03.2024 - 08.2024
- Delivered high-quality customer service in fast-paced dining environment while managing multiple guest needs
- Collaborated with kitchen and service staff to maintain order accuracy and guest satisfaction
- Strengthened communication, multitasking, and time management skills
Sales Associate (Seasonal)
Journeys Shoes
Hagerstown, MD
11.2023 - 02.2024
- Assisted customers through consultative sales techniques and product knowledge
- Supported achievement of store sales goals through strong customer engagement
- Maintained visual merchandising standards and organized sales floor
Education
Associate Degree - Business Administration
Hagerstown Community College
Hagerstown, MD05.2028
High School Diploma -
Heritage Academy
Hagerstown, MD05.2025
Skills
- Social media planning and promotion
- Inventory management and coordination
- Customer relationship management
- Team training and leadership
- Workflow organization and improvement
- Google Workspace proficiency
- Notion workspace development
- Square POS expertise
- Transaction reporting skills
- Microsoft Office suite
- Canva design skills
- Digital content creation
- Customer service
- Social media marketing
- Project management
- Time management
- Supply ordering
- Cash handling
Additional Information
Valid Driver's License, Flexible availability including evenings and some weekends, Strong willingness to learn new business platforms and industry tools
Business And Technical Skills
Social Media Content Planning & Promotion, Inventory Tracking & Supply Coordination, Customer Relationship Management, Team Training & Leadership, Workflow Organization & Process Improvement, Google Workspace (Sheets, Docs, Slides, Forms, Drive Collaboration), Notion Workspace Development & Productivity Template Design, Square POS & Transaction Reporting, Microsoft Office (Basic Knowledge - Actively Expanding Skills), Canva & Digital Content Creation
Entrepreneurial Experience
Independent Notion Template Designer (Startup Project), Designing and developing digital productivity templates focused on organization, business workflow systems, and task management., Creating branding concepts, marketing strategies, and digital product listings for online sales platforms., Managing template development from concept to final product including layout design, usability testing, and customer-focused functionality., Building social media and digital marketing content to promote product launches and audience engagement., Gaining experience in small business development, digital product strategy, and e-commerce fundamentals.
Timeline
Server / Hostess
Café Del Sol
03.2024 - 08.2024
Sales Associate (Seasonal)
Journeys Shoes
11.2023 - 02.2024
Shift Manager | Operations Support | Social Media Coordinator | Barista
Burnt Bean Coffee Co.
10.2022 - Current
Associate Degree - Business Administration
Hagerstown Community College
High School Diploma -
Heritage Academy