Lillian Gardner
Ethelsville,AL
Summary
Dynamic professional with extensive experience at Dollar General Store, excelling in inventory management and staff training. Proven ability to enhance customer service and drive profitability through financial analysis. Adept at maintaining compliance and fostering strong team dynamics, ensuring operational excellence and a positive shopping experience.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Dollar General Store
Coker , AL
06.2023 - Current
- Supported inventory management through stock replenishment and organization.
- Helped train new staff on store policies and procedures.
- Maintained visual merchandising standards to enhance product displays.
- Participated in safety training sessions to uphold workplace safety standards.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Structured HR consulting services to support clients during organizational developments and changes.
Medical Assistant
Black Warrior Foot and Wound Center
Tuscaloosa, AL
01.2020 - 05.2022
- Assisted physicians with patient examinations and documented vital signs.
- Scheduled patient appointments and coordinated follow-up communications.
- Prepared examination rooms and ensured proper sterilization of instruments.
- Managed patient records using electronic health record systems efficiently.
- Educated patients on foot care techniques and post-treatment instructions.
- Collected lab samples and performed routine tests as directed by providers.
- Supported the administrative team with billing and insurance inquiries effectively.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Changed dressings on wounds to prevent infection and check for healing.
CNA
Park Manor Health and Rehabilitation Center
Northport, Alabama
10.2010 - 04.2022
- Provided direct patient care and assistance with daily living activities.
- Monitored vital signs and reported changes to the nursing staff.
- Assisted residents with mobility and transfers using proper techniques.
- Maintained cleanliness of resident rooms and common areas.
- Communicated effectively with residents, families, and staff members.
- Documented patient information accurately in electronic health records system.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Distributed drinking water and nourishment to residents.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented activities and recorded information in EMR system.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Collected specimens from patients for laboratory testing purposes.
Education
High School Diploma -
Kecoughtan High School
Hampton, VA06-2008
Bachelor of Science - Business Administration
South University Savannah
GASkills
- Inventory management
- Visual merchandising
- Staff training
- Financial analysis
- Cash handling
- Customer service
- Attention to detail
- Time management
- Compliance adherence
- Customer relationship management (CRM)
- CRM software proficiency
- New teller training
- Customer relations
- Payment processing
- Typing proficiency
- Inbound and outbound calling
Timeline
Assistant Store Manager
Dollar General Store
06.2023 - Current
Medical Assistant
Black Warrior Foot and Wound Center
01.2020 - 05.2022
CNA
Park Manor Health and Rehabilitation Center
10.2010 - 04.2022
High School Diploma -
Kecoughtan High School
Bachelor of Science - Business Administration
South University Savannah