Lillian Gruver
Kalamazoo,MI
Overview
9
9
years of professional experience
Work History
Surgical Services Scheduler
Bronson Methodist Hospital
05.2024 - Current
- Organized surgical appointments for patients, maximizing resource utilization.
- Reviewed patient information, medical backgrounds, and preoperative needs for precise scheduling.
- Managed surgery schedules for several surgeons, promoting efficient operations.
- Efficiently rescheduled surgeries to accommodate changes in schedules.
- Ensured adherence to hospital policies and procedures regarding surgical scheduling.
- Ensured patient confidentiality while adhering to HIPAA regulations.
- Streamlined interdepartmental processes across medical and administrative teams.
Practice Support Assistant
Bronson Methodist Hospital
06.2023 - 05.2024
- Managed communication through phone systems.
- Offered friendly greetings to incoming patients.
- Organized and maintained appointment calendar.
- Handled check-in and check-out processes for patients.
- Preparing and retrieving files and directing telephone calls
Hairstylist
Smartstyle
Kalamazoo, MI
01.2020 - 05.2024
- Welcomes clients and initiates initial consultations.
- Provides haircuts, perms, facial waxing, eyebrow tinting, conditioning treatments, and hair coloring services.
- Market and distribute haircare products.
- Monitored beginning and ending cash amounts on a daily basis.
- Maintained cleanliness in the salon.
Sales Associate
Cirillas
01.2018 - 01.2019
- Assisted in navigating customers toward appropriate merchandise.
- Managed financial transactions and monitored register activity.
- Maintained cleanliness throughout shift.
- Conducted inventory checks to ensure stock accuracy.
- Maintained stocked shelves.
Laborer
Stewart Industries
01.2017 - 01.2018
- Worked directly with staff and leadership.
- Efficiently built automotive components.
- Refilled inventory needed for production.
Community Integration Assistant
ResCare
01.2016 - 01.2017
- Provided support to individuals experiencing various cognitive, social, and mental health conditions.
- Ensured efficient food service and accurate medication administration.
- Documented each individual's daily activities and status.
- Facilitated appointment arrangements consistently.
- Ensured all housekeeping tasks were completed efficiently.
Education
Associate Of Business Administration - Business Administration
Kalamazoo Valley Community College
Kalamazoo, MIHigh School Diploma -
Climax-Scotts High School
Climax, MI06.2014
Skills
- Organization and Time Management
- Strong verbal and written communication
- Attention to Detail
- Problem-Solving Skills
- Proficiency with Scheduling Software and Tools
- Confidentiality and HIPAA Compliance
- Adaptability
- Conflict Resolution
- Teamwork and Collaboration
Education
Currently Enrolled at Kalamazoo Valley Community College