Lillian Heron
St Louis,MO
Summary
Early-career professional with experience in customer service, equipment management, and detailed recordkeeping. Known for active listening, calm problem-solving, and reliable support for smooth daily operations.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Cosmetologist
Self Employed Services
St Louis, Missouri
01.2026 - Current
- Sanitized tools, stations, and work areas to maintain clean service conditions.
- Scheduled appointments and managed client records for services.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Retail Sales Associate
Old Time Pottery Inc.
St Louis, Missouri
06.2023 - 06.2024
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Resolved customer complaints professionally to ensure satisfaction and loyalty.
- Monitored and maintained cleanliness and organization of sales floor and stock areas to enhance shopping experience.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Tagged, priced, and ticketed merchandise following Gabe's store standards.
Hall Support/Equipment Maintenance Technician
All American Bingo
St Louis, Missouri
08.2021 - 05.2023
- Serviced bingo equipment and gaming machines for continuous floor operations.
- Inspected equipment daily for safety, damage, and proper operating condition.
- Assisted floor staff with equipment setup, shutdown, and troubleshooting during bingo sessions.
- Investigated customer complaints concerning malfunctioning pieces of technology in order to determine the cause and suggest corrective action steps.
- Tracked maintenance records and reported repair needs to supervisors promptly.
Education
Cosmetology
The Salon Professional Academy
St Louis, MO01-2026
GED -
Missouri Department of Education
St Louis, MO12-2022
Skills
- Customer service
- Detail oriented
- Active listening
- Stress tolerance
- Critical thinker
- Equipment management
Certification
- Class CA- Hairdressing and manicuring
Timeline
Cosmetologist
Self Employed Services
01.2026 - Current
Retail Sales Associate
Old Time Pottery Inc.
06.2023 - 06.2024
Hall Support/Equipment Maintenance Technician
All American Bingo
08.2021 - 05.2023
Cosmetology
The Salon Professional Academy
GED -
Missouri Department of Education