Lillian Hoxie
Rock Hill,SC
Summary
Experienced administrative professional in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable operational support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Administrative Fellow
Medical University of South Carolina
06.2023 - Current
- Developed and maintained a safe environment for patients, visitors, and staff through regular inspections of hospital facilities.
- Implemented continuous improvement initiatives that reduced operational costs while maintaining high standards of care.
- Developed strong relationships with community partners to promote collaboration on health initiatives aimed at improving public health outcomes.
- Developed custom analytical models to support hospital business objectives and drive growth.
- Executed on-time and under-budget project management for hospital service line growth for senior leadership.
- Collaborated with cross-functional teams to gather requirements and design comprehensive reporting solutions.
- Facilitated organizational change through effective communication and collaboration with senior management.
Operations Specialist
Vascular and Vein Institute of the South
05.2022 - 05.2023
- Oversaw day-to-day operations of eight clinics and four office based labs, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
- Ensured compliance with HIPPA and OSHA regulations by staying current on industry best practices and updating policies accordingly.
- Solving and documenting issues and conveying information to the appropriate staff
- Project managed a transition to a new supply management system
- Handled project management role for certificate of need project, directing four staff in successful completion of financial analysis tasks.
Estate Manager
Private Residence
06.2020 - 05.2022
- Managed estate staff consisting of landscapers, housekeepers, cooks, and nannies.
- Provided concierge services to my client including travel planning and working with personal shoppers.
- Coordinated exceptional events and gatherings on the estate, providing memorable experiences for attendees.
- Oversaw daily operations of the estate, maintaining a well-organized environment conducive to comfort and productivity.
- Worked closely with my client and staff at St. Jude Children’s Research Hospital in providing care to a young child diagnosed with cancer.
Administrative Assistant
Temple Israel
01.2020 - 06.2020
- Maintained a welcoming front office environment for students, parents, staff, and visitors to promote positive school culture.
- Monitored security system letting students and visitors in and out of the building.
- Supported school events and activities by coordinating schedules, logistics, and resources.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Master of Business Administration -
The University of Memphis
Memphis, TN08.2023
Master of Healthcare Administration -
The University of Memphis
Memphis, TN05.2023
Bachelor of Professional Studies, cum laude -
The University of Memphis
Memphis, TN05.2021
Skills
- Budgeting and Finance
- Meeting Facilitation
- Effective Communication
- Staff Supervision
- Process Improvement
- Leadership Abilities
- Team Building
- Technical Proficiency
- Strategic Planning
- Data Analysis
- Project Management
- Operations Oversight
Timeline
Administrative Fellow
Medical University of South Carolina
06.2023 - Current
Operations Specialist
Vascular and Vein Institute of the South
05.2022 - 05.2023
Estate Manager
Private Residence
06.2020 - 05.2022
Administrative Assistant
Temple Israel
01.2020 - 06.2020
Master of Business Administration -
The University of Memphis
Master of Healthcare Administration -
The University of Memphis
Bachelor of Professional Studies, cum laude -
The University of Memphis