Lillian Irby
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fleet Services Relationship Manager
GATE Petroleum
12.2024 - Current
- Analyze data to provide strategic insights for competitive advantage.
- Cultivate customer relationships by addressing inquiries and resolving complaints promptly.
- Collaborate with the Director of Fleet Services to enhance customer satisfaction.
- Support the company's goals by delivering exceptional service and fostering trust with clients.
- Exceed monthly sales targets to drive growth.
Lead Delivery Driver/Wellness Advisor
Sunnyside
02.2023 - 11.2024
- Ensured timely deliveries through optimal route selection.
- Maintained accurate records of deliveries and patient payments.
- Managed inventory levels to support efficient operations.
- Provided guidance on wellness products to patients and team members.
Dispensary Associate
Trulieve
06.2022 - 01.2023
- Provided energetic customer service in-store and via telephone to exceed expectations.
- Identified and recommended optimal products based on customer needs and desires.
- Responded to customer inquiries with attentive and knowledgeable assistance.
- Upheld Trulieve's high service standards through proactive customer engagement.
Sales Associate/Office Assistant
Terry's Country Store
05.2016 - 06.2022
- Managed filing system organization.
- Handled confidential information with discretion.
- Assisted customers with inquiries and purchases.
- Supported office operations for Terry's Country Stores.
Education
Bachelor of Arts - Art History
Florida State University
05-2020
Skills
- Team Collaborative
- Customer Relationship Management
- Data analytics
- Microsoft Office
- Strong Organizational Skills
Certification
- Cardiopulmonary Resuscitation (CPR): Adult, Child, Infant - American Health Care Academy.
- First Aid (BLS) - American Health Care Academy.
Timeline
Fleet Services Relationship Manager
GATE Petroleum
12.2024 - Current
Lead Delivery Driver/Wellness Advisor
Sunnyside
02.2023 - 11.2024
Dispensary Associate
Trulieve
06.2022 - 01.2023
Sales Associate/Office Assistant
Terry's Country Store
05.2016 - 06.2022
Bachelor of Arts - Art History
Florida State University
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