Summary
Overview
Work History
Education
Skills
Certification
Timeline
ADDITIONAL STRENGTHS FOR REMOTE WORK
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Jaylin Camacho

Land O’ Lakes,FL

Summary

Dedicated and customer-focused professional with 5+ years of experience delivering exceptional service in fast-paced retail and client-facing environments. Skilled in handling high-volume customer interactions, resolving concerns efficiently, and maintaining a positive customer experience through phone, chat, and in-person communication. Highly organized, reliable, and adaptable with strong communication skills ideal for remote customer service roles.

Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE ASSOCIATE

NIKE
Lutz, FL
07.2024 - Current
  • Assist a high volume of customers daily by identifying needs, answering product questions, and providing tailored solutions
  • Resolve customer concerns professionally to ensure satisfaction and brand loyalty
  • Provide accurate information on promotions, policies, and product availability
  • Process transactions efficiently while maintaining accuracy
  • Support inventory management, restocking, and order fulfillment

CLIENT SUPPORT ASSISTANT

Sandy's Hair Studio & Spa
New Port Richey, FL
05.2024 - 08.2024
  • Delivered personalized customer service to clients in a professional setting
  • Managed walk-ins, appointment flow, and front-desk responsibilities
  • Communicated clearly with clients regarding services and expectations
  • Maintained organized client areas while adhering to hygiene and safety protocols

MERCHANDISE & CUSTOMER SERVICE ASSOCIATE

HomeGoods
Lutz, FL
03.2021 - 05.2024
  • Provided consistent, friendly customer service while assisting with purchases, returns, and exchanges
  • Answered customer questions regarding pricing, availability, and store policies
  • Managed register transactions with accuracy and efficiency
  • Maintained organized, visually appealing displays to improve customer experience
  • Supported team operations in a fast-paced retail environment

Education

Associate of Arts - Buisness

Pasco-Hernando State College
New Port Richey, FL
05-2028

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J.W. Mitchell High School
New Port Richey, FL
01-2023

Skills

  • Customer Support (Phone, Chat & In-Person)
  • Conflict Resolution & De-escalation
  • Clear Written & Verbal Communication
  • Order Processing & Transactions
  • Team Collaborative
  • Customer Retention & Satisfaction
  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration

Certification

  • HubSpot Social Media Marketing Certification
  • Advanced Color Theory Certification

Timeline

CUSTOMER SERVICE ASSOCIATE

NIKE
07.2024 - Current

CLIENT SUPPORT ASSISTANT

Sandy's Hair Studio & Spa
05.2024 - 08.2024

MERCHANDISE & CUSTOMER SERVICE ASSOCIATE

HomeGoods
03.2021 - 05.2024

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J.W. Mitchell High School

Associate of Arts - Buisness

Pasco-Hernando State College

ADDITIONAL STRENGTHS FOR REMOTE WORK

  • Comfortable working independently
  • Strong reliability and accountability
  • Quick learner with new systems and tools
  • Professional phone etiquette
  • Calm under pressure
Jaylin Camacho