MIA TAYLOR
Grandiose Mobile Notary
Antioch
1
Certification
16
years of professional experience
Customer-focused professional with extensive experience providing high-quality service in fast-paced, high-volume environments. Skilled in handling customer inquiries, resolving concerns, documenting interactions, and maintaining professionalism in sensitive situations. Strong communicator with a proven ability to build rapport, follow policies, and deliver accurate, timely solutions.
Work History
Commissioned Notary Public
4 Years 3 Months- Managed customer communications via phone, email, and text to enhance client satisfaction.
- Scheduled appointments and resolved client concerns while processing payments efficiently.
- Explained services clearly and professionally to facilitate informed decision-making.
- Managed all customer communications via phone, email, and text.
Customer Service Representative
5 Months- Handled high-volume inbound customer service and sales calls in a remote environment.
- Assisted customers with Whirlpool appliances by providing product information, pricing, availability, order processing, and warranty details.
- Identified customer needs and recommended products, accessories, and services that matched their needs.
- Addressed delivery, installation, product, and account-related concerns to ensure customer satisfaction.
- Resolved customer issues through active listening and effective problem-solving.
- Documented customer interactions and transactions accurately in company systems.
- De-escalated difficult situations while maintaining professionalism and customer satisfaction.
Medical Assistant
1 Year 3 Months- Delivered frontline customer service to patients by answering questions, addressing concerns, and clearly explaining procedures and next steps, enhancing patient understanding and satisfaction.
- Maintained detailed records in electronic systems while ensuring confidentiality.
- Communicated calmly and empathetically with patients in high-stress situations.
- Collaborated with clinical and administrative teams to resolve service-related issues.
- Collaborated with clinical and administrative teams to swiftly resolve service-related issues, improving overall patient experience and operational efficiency.
Assistant Manager
1 Year 11 Months- Assist with daily operations and provide leadership and support to team members.
- Train, coach, and motivate employees to meet performance and service standards.
- Help manage scheduling, staffing, inventory, and administrative responsibilities.
- Address customer concerns and resolve operational issues effectively.
- Support the Manager with achieving sales, productivity, and company goals.
- Assume responsibility for the team and daily operations in the Manager's absence.
Chiropractic Office Assistant/Front Office Manager
3 Years 9 Months- Managed daily office operations, scheduling, patient intake, and front-desk activities.
- Verified insurance eligibility, benefits, coverage, and patient responsibilities.
- Addressed patient insurance inquiries, billing issues, and appointment coordination to enhance patient satisfaction.
- Processed payroll and ensured accuracy of employee time and attendance records, supporting seamless operations.
- Assisted with billing, claims, payments, and account reconciliation.
- Communicated with insurance companies and other healthcare-related representatives as needed.
- Communicated with insurance companies and other healthcare-related representatives.
- Maintained confidential patient records and ensured documentation was accurate and up to date.
- Trained and supported office staff while helping maintain efficient daily workflows.
- Resolved patient concerns promptly and professionally, contributing to a positive patient experience.
Verizon Tech Coach
2 Years- Handled high-volume inbound calls and live chat interactions from Verizon customers.
- Diagnosed and resolved technical issues involving mobile devices, connectivity, applications, and services.
- Walked customers through step-by-step troubleshooting and technical solutions.
- Used multiple systems and resources to research accounts, identify issues, and document resolutions.
- Educated customers on device features, settings, and available Verizon services.
- De-escalated frustrated customers and resolved concerns professionally.
- Maintained productivity, customer satisfaction, quality, and other performance metrics.
- Escalated complex technical issues when necessary while maintaining ownership of the customer experience.
Team Lead / Dispatcher
8 Months- Coordinated and dispatched roadside assistance calls based on location, service type, urgency, and provider availability.
- Monitored active service calls and followed up to ensure members received timely assistance.
- Communicated with customers, roadside technicians, tow providers, and internal departments.
- Handled high-volume calls while maintaining accuracy and professionalism in time-sensitive situations.
- Resolved escalated customer concerns and operational issues.
- Assisted team members with difficult calls, dispatch decisions, and system or process questions.
- Trained, coached, and supported dispatch representatives to improve performance and service quality.
- Monitored workflow and helped balance workloads during high-volume periods.
- Documented service activity accurately and ensured information was communicated between customers and service providers.
- Served as a leadership resource when management was unavailable.
Administrative Assistant
4 Years- Responded to inquiries and provided administrative support to enhance participant experience.
- Maintained accurate databases, records, and documentation.
- Coordinated scheduling, correspondence, and internal communications to streamline operations.
- Ensured confidentiality and accuracy in all records to maintain trust and compliance.
Education
Diploma
Certified Medical Assistant
Skills
Customer Support (Phone
Chat & In-Person)
High-Volume Call Handling
Appointment Coordination
Case follow-up
Information confidentiality
Appointment scheduling
Policy & Procedure Compliance
Data Entry & Record Accuracy
Confidential information management
Document Management
Certification
Certified Clinical Medical Assistant (CCMA), CPR | BLS | AED Certifications, Commissioned Notary Public
Timeline
Customer Service Representative
Randstad
02.2026 - 07.2026Read More
Medical Assistant
Vanderbilt University Medical Center
07.2024 - 10.2025Read More
Assistant Manager
ALDO Group
11.2022 - 10.2024Read More
Commissioned Notary Public
Grandiose Mobile Notary
06.2022 - CurrentRead More
Team Lead / Dispatcher
AAA
10.2015 - 06.2016Read More
Verizon Tech Coach
Asurion
07.2015 - 07.2017Read More
Chiropractic Office Assistant/Front Office Manager
Titan Spine and Wellness
06.2015 - 03.2019Read More
Administrative Assistant
Davidson County Sheriff's Office
06.2010 - 06.2014Read More
Nashville School of the Arts
Diploma
Read More
Nashville State Community College
Certified Medical Assistant
Read More