Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Summary of Qualifications
Timeline
Generic

Deborah Johnson

DeSoto

Summary

To obtain the position of Case Administrator (Vacancy 25-03) with the U.S. District Court for the Western District of Pennsylvania, bringing extensive administrative, legal, and customer service experience to support court operations and public service excellence.

Dedicated airfield operations expert with aviation industry experience. Proficient in airfield maintenance, aircraft fueling and aircraft ground handling operations. Talented at implementing new airfield operations protocols and enforcing compliance with aviation regulations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Commissioned Notary Public

Self-Employed
04.2025 - Current
  • Administered and notarized affidavits, contracts, and legal forms in compliance with Texas law.
  • Verified signer identities and ensured comprehension of legal obligations.
  • Maintained detailed notary logs and ensured secure handling of sensitive information.
  • Delivered mobile notary services with confidentiality and professionalism.

Account Manager

Texas Workforce Commission
11.2024 - 08.2025
  • Processed over 250 claims monthly, collaborating with internal teams and external stakeholders.
  • Improved operational efficiency by 35% through streamlined CRM usage.
  • Managed a high-value portfolio of 50 active claims worth over $5 million.
  • Increased claim recovery success rate by 20% using specialized subrogation strategies.

Claims Associate – Defensive Subrogation

State Farm
03.2023 - 10.2024
  • Investigated and evaluated auto claims, assessed coverage, and negotiated settlements.
  • Utilized Salesforce, HyperQuest, Excel, and Arbitration Forums for document and claim processing.
  • Advised internal claims team on procedural handling and compliance.

In-flight Supervisor

Republic Airways Holdings
06.2016 - 02.2021
  • Oversaw daily flight operations and supervised a team of 100+ flight attendants.
  • Ensured safety, compliance, and quality customer experience across 200+ flight routes monthly.
  • Increased in-flight sales revenue by $500,000 annually through targeted initiatives.

Education

Bachelor of Science - Communications & Public Relations

Geneva College
Beaver Falls, PA

Skills

  • Team management
  • Strong leadership
  • Passenger assistance
  • Interdepartmental collaboration
  • Problem-solving aptitude
  • Conflict resolution
  • Multitasking Abilities
  • Security regulations
  • Safety management
  • Schedule oversight

Accomplishments

  • Successfully managed a $5M+ claim portfolio with improved efficiency and accuracy.
  • Delivered confidential and professional notary services for critical legal documentation.
  • Improved claim processing timelines by streamlining internal procedures.

Certification

  • Commissioned Notary Public, State of Texas
  • Adjuster – All Lines License (#3076814), Texas Department of Insurance

Summary of Qualifications

  • 5+ years of clerical, legal, and administrative experience across public, private, and regulatory sectors.
  • Specialized in handling legal documentation, claims evaluation, and customer inquiries with confidentiality and compliance.
  • Strong proficiency with Microsoft Office Suite, Salesforce, CRM tools, and legal databases.
  • Able to type 55+ WPM with high accuracy.
  • Proven ability to balance multiple tasks, meet deadlines, and interact with the public professionally and courteously.
  • Commissioned Notary Public experienced in document certification and verification.

Timeline

Commissioned Notary Public

Self-Employed
04.2025 - Current

Account Manager

Texas Workforce Commission
11.2024 - 08.2025

Claims Associate – Defensive Subrogation

State Farm
03.2023 - 10.2024

In-flight Supervisor

Republic Airways Holdings
06.2016 - 02.2021

Bachelor of Science - Communications & Public Relations

Geneva College

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