Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Nurse

Raleigh,NC

Summary

Dynamic professional with a proven track record in customer service and financial counseling at CESI. Skilled in notarial acts and mobile notary services, I excel in building rapport and trust with clients. Detail-oriented and well-organized, I consistently deliver tailored solutions that enhance client financial stability and satisfaction.

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

2026
2026
years of professional experience

Work History

Commissioned Notary Public

Self-employeed
2012 - Current
  • Checked documents for accuracy and correct signing before notarizing.
  • Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
  • Checked documents and identifying credentials for all parties.
  • Updated journal with names and dates for permanent record.
  • Utilized specialized software to accurately track notary services performed.
  • Offered notarization services during non-traditional hours to meet needs of busy clients.

Business Development Coordinator

Leith Automobiles/Holman
2023 - 07.2025
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Financial Counselor

CESI (Consumer Education Services Inc.)
10.2010 - 2023
  • Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
  • Improved client financial stability by assessing their financial situations and developing tailored plans.
  • Assisted clients in reducing debt through customized repayment strategies and budget adjustments.
  • Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
  • Counseled clients to improve credit scores
  • Back office management activating customer debt free programs

Verizon Customer Service Representative

Verizon
1973 - 2003
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

No Degree - Christian Counseling

Christian Stronghold
Philadelphia, PA

No Degree - Study of The Bible

Philadelphia College of Bible
Philadelphia, PA

No Degree - Basic Computer Studies

Atlantic Community College
Absecon, NJ

High School Diploma -

Germantown High School
Philadelphia, PA

Skills

  • Notarial acts
  • Mobile notary services
  • Experienced Customer Service Representative
  • Accomplished well organized
  • Detail oriented
  • Team Leader
  • Proven track Record of reliability and commitmen

Timeline

Financial Counselor

CESI (Consumer Education Services Inc.)
10.2010 - 2023

Commissioned Notary Public

Self-employeed
2012 - Current

Business Development Coordinator

Leith Automobiles/Holman
2023 - 07.2025

Verizon Customer Service Representative

Verizon
1973 - 2003

No Degree - Christian Counseling

Christian Stronghold

No Degree - Study of The Bible

Philadelphia College of Bible

No Degree - Basic Computer Studies

Atlantic Community College

High School Diploma -

Germantown High School
Tanya Nurse