Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nacole Kimble

Las Vegas ,NV

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Nevada Commissioned Notary Public -LSA

Investwise Mobile Notary
06.2020 - Current
  • Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
  • Documented transactions in notary journal to maintained permanent records.
  • Loan Closing documents signer, over 130 loans signing
  • Checked for signs of coercion in either party or fraud and refused to notarize suspect transaction.

Utility Coordinator

American Homes 4 Rent
05.2022 - 01.2024
  • Streamlined communication between utility companies and contractors, ensuring timely completion of tasks.
  • Resolved incoming utility tickets pertaining to either check requests, high utility disputes, utility shut offs, meter requests, or trash requests from end to end.
  • Worked alongside third-party utility management company and utility provider to resolve utility inquiries, follow ups and disputes.
  • Managed permits and authorizations, adhering to legal requirements and maintaining smooth operations.
  • Sorted incoming mail, processed check request for invoices and received utility rebates checks for completed construction projects.

Customer Service Supervisor

Mr. Rooter Plumbing
01.2020 - 06.2020
  • Monitored and graded incoming/outgoing clients calls to ensure high level of quality service, managing size team of 25
  • Monitored plumbers dispatch board to ensure service request have been properly scheduled, pulled and requested city/county permits for client service locations
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

Customer Service

ACOSTA, INC
11.2015 - 05.2019
  • Receive orders from external Distributors/Buyers Processed orders via EDI, fax or email
  • Resolved issues with, research, and communication with internal and external groups, add updates to share point and CRM, managing 34 vendor accounts
  • Updated and maintained current information on prices, products and confirm orders.

Solution Specialist

VERIZON WIRELESS
05.2008 - 12.2014
  • Met and exceeded quota/revenue targets over 110% for net activation's, customer renewals, accessories, handsets, and enhanced services
  • Demonstrated equipment functions and network capability to customers, troubleshot customer devices and diagnosed malfunctions.
  • Performed rate package evaluations and propose services solutions, processed billing payments for service contracts.
  • Maintain store refresh and daily cash count POS drawer for opening and closing

Billing Analyst

BT INFONET
08.2006 - 10.2007
  • Created and reviewed billing invoices for international business owners for high tech communication
  • Assigned and reviewed per-validation for invoices, credit/debit accounts in company's billing system managing 7 international countries
  • Manually posted and reconciled checks with A/P A/R team.

Education

Certification in Accounting and Bookkeeping -

Udemy Business Academy
Remote Online
2020

College courses in Business Administration -

Los Angeles Southwest College
City Of Los Angeles, CA
1993

High School Diploma -

Leuzinger High School
Lawndale, CA
1992

Skills

  • Customer Data Confidentiality
  • Computer Proficiency
  • Administrative and Office Support
  • Inventory Management
  • Microsoft Office Suite
  • AR/AP
  • Document and Records Management
  • Excel Spreadsheets
  • Billing and Coding
  • Mail Handling
  • Loan Document Signing
  • Mobile Notary Services

Certification

  • National Notary Association Member and Certified Loan Signing Agent
  • Certified Travel Agent *Certification from ARCHER Travel Group

Timeline

Utility Coordinator

American Homes 4 Rent
05.2022 - 01.2024

Nevada Commissioned Notary Public -LSA

Investwise Mobile Notary
06.2020 - Current

Customer Service Supervisor

Mr. Rooter Plumbing
01.2020 - 06.2020

Customer Service

ACOSTA, INC
11.2015 - 05.2019

Solution Specialist

VERIZON WIRELESS
05.2008 - 12.2014

Billing Analyst

BT INFONET
08.2006 - 10.2007

Certification in Accounting and Bookkeeping -

Udemy Business Academy

College courses in Business Administration -

Los Angeles Southwest College

High School Diploma -

Leuzinger High School

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Nacole Kimble