Ciera Hutson

Certified Signing Agent,Notary Public & RON, TX SOS

• Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
• Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
• Collected data using various research methods to broaden results and optimize marketing strategies.
• Tracked key metrics and developed spreadsheets and data models.

Customer Success Manager for various organizations through an Australian based service matching bushiness professionals with Nonprofits for short term needs and special projects. Assignments included:

• Low-Income Counseling Center
• Wildlife Conservation Organization
• Medical Organ Transportation Company
• + Large Real Estate Team

Duties included managing company database and tracking progress of customer service reps assigned to various accounts, scheduling and onboarding new clients, problem solving client concerns and staffing issues, strategizing solutions to improve client satisfaction and overall account success, ensured that customer service reps were up to speed with any new processes implemented, tracked and approved client requests, etc.

• Masterminded highly successful digital strategies for various platforms to attract customer engagement.
• Planned marketing initiatives and leveraged referral networks to promote business development.
• Orchestrated, executed and monitored performance of campaigns to boost brand awareness and profitability.

• Promoted at 8 months to an elite team
• Exceeded 100% of annual targets
• Consistently performed top 20% of reps
• Top Rep 08/2018, Top Number of Deals 12/2019

This company was acquired by GoDaddy in May 2018

• Top Rep 3 months in a row
• Employee of the Month - May, 2016
• Promoted at 4 months