LILLIAN KENNEDY
Waco,TX
Summary
Organized, knowledgeable, and hardworking assistant bringing expertise in report preparation and communication skills. Successful at managing reception areas and fielding numerous daily inquiries with strong research and problem-solving abilities. Friendly, upbeat and enthusiastic about assisting applicants and working to build relationships with all ages. Planning Written communication. Knowledge in Google Drive and Microsoft Word. Understanding Behavior management techniques. Approached each day and unique challenges with enthusiasm, patience and humor. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Compassionate Case Manager experienced in Child/Adult Mental Health environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
6
6
years of professional experience
Work History
Clinical Case Manager
Heart of Texas Behavioral Health Network
06.2023 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Participated in psychiatric consultation, supervision, program meetings and in-service trainings.
- Assisted with outreach and engagement services to engage clients and maintain working relationships.
- Provided crisis intervention and risk assessments.
- Participated as member of multi-disciplinary team providing on-going case management services to children and adolescents with severe and persistent mental illnesses.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Managed caseload to satisfy multiple patients with diverse needs.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
ACADEMIC COUNSELOR
University Of Texas At Arlington
11.2022 - Current
- Assessed data gathering methods for validity and reliability purposes
- Provided support and guidance to students experiencing academic and personal troubles
- Assisted students in selecting courses to align with interests and abilities
- Answered student inquiries and resolved problems related to curriculum and course prerequisites
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs
- Mentored students, offering advice and support on topic selection, appropriateness and academic value
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
CHILD LIFE SPECIALIST ASSISTANT
Children's Medical Center Dallas Texas
05.2021 - 09.2022
- Created and implemented developmentally-appropriate instructional and activity plans to promote learning
- Performed assessments to check intellectual, behavioral and environmental well-being
- Created therapeutic activities to promote patient and sibling development, enhancing outlets for peer interaction, coping and positive interactions
- Directed therapeutic activities for children from ages 18mo to 18yo
- Discussed diversion, distraction and relaxation to help reduce stress and anxiety for families and patients during intrusive procedures
- Maintained organized and clean classroom and play areas
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds
- Communicated with parents or guardians about daily activities, behaviors and upcoming events
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
ACADEMIC ADVISOR - STUDENT WORKER
Dallas Baptist University
10.2018 - 05.2021
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns
- Advocated for students to access available resources
- Gathered necessary paperwork and applications for students to initiate enrollment process
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Scheduled appointments and follow-up calls to students
- Answered multi-line phone system and enthusiastically greeted callers
- Provided clerical support for coworkers and students by copying, faxing, and filing documents
- Maintained electronic filing systems and categorized documents
- Assisted coworkers and staff members with special tasks on daily basis
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
YOUTH MINISTRY INTERN
Midlothian Bible Church
09.2018 - 05.2021
- Maintained professional, welcoming and orderly reception area to greet guests
- Coordinated admissions efficiently by communicating with internal departments and external organizations to obtain records and transfer documentation
- Led tours for prospective students and family members to show facilities and answer questions
- Fielded numerous inquiries per day from prospective applicants to answer questions, coordinate tours and set appointments
- Maintained professional, welcoming and orderly reception area to greet guests
- Met incoming guests and clients, offering immediate assistance.
CAMP COUNSELOR
Kanakuk, Kanakomo Kamps Inc
05.2019 - 07.2019
- Worked with church leadership, parents and volunteers to establish clear goals and guidelines for church youth
- Directed weekly youth meetings, special group events and overnight excursions
- Instructed and mentored youth between grades 4th and 12th
- Explained principles, techniques and safety requirements to activity participants to prevent injury
- Enforced discipline and policies to protect safety of recreational activity participants
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment
- Diversified recreational offerings by building and overseeing activity schedule
- Observed participants for signs of physical distress and stopped activity to administer care
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills
- Participated in camp-centered activities, including canoeing, swimming, painting and softball while monitoring numerous campers of all ages
- Implemented safety protocols to develop relationships with campers and parents.
Education
Bachelor of Science - Psychology
Dallas Baptist University
Dallas, TX05.2021
Skills
- Calendar Maintenance
- Career Planning Presentations
- Educational Problem Identification
- Student Registration and Orientation
- Dedicated Support
- Behavior Modification Techniques
- Therapeutic Activity Planning
- Positive Reinforcement Methods
- Staff Management
- Child and Adolescent Mentoring
- Group Leadership
- Psychology
- Family therapy
- Medication Management
- Care Coordination
- Client Advocacy
- Conflict Resolution
- Problem-Solving
- Positive Attitude
- Organization and Multitasking
Timeline
Clinical Case Manager
Heart of Texas Behavioral Health Network
06.2023 - Current
ACADEMIC COUNSELOR
University Of Texas At Arlington
11.2022 - Current
CHILD LIFE SPECIALIST ASSISTANT
Children's Medical Center Dallas Texas
05.2021 - 09.2022
CAMP COUNSELOR
Kanakuk, Kanakomo Kamps Inc
05.2019 - 07.2019
ACADEMIC ADVISOR - STUDENT WORKER
Dallas Baptist University
10.2018 - 05.2021
YOUTH MINISTRY INTERN
Midlothian Bible Church
09.2018 - 05.2021
Bachelor of Science - Psychology
Dallas Baptist University
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