Lillian Lynch
Chandler
Summary
Behavioral Health Professional, with lived experience, skilled in delivering caring and compassionate support to address a wide range of mental health challenges. Well- versed in leading one-on-one counseling sessions to improve client well-being and coping skills development. History of advocating for clients to obtain resources and enhance support networks. Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship- building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing members.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Banner Behavioral Health Hospital
10.2023 - Current
- Conducted rounds to check on patients.
- Demonstrated effective hands on technique and restraining of violent patients.
- Delivered compassionate care under challenging circumstances to both adolescents and adults.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve patients.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted thorough room checks for safety hazards, maintaining compliance with regulatory standards and facility protocols for patient protection.
Crisis Counselor Volunteer
Crisis Text Line
06.2022 - Current
- Delivered individualized counseling services to clients working through issues such as suicidal ideology, mental illness and substance abuse
- Evaluated risk to client or others by gathering information and conducting assessments
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns
- Assists 7-10 recipients weekly with various levels of crisis situations.
Behavioral Health Technician
New Horizon Community Care
08.2022 - 08.2023
- Worked with individuals ages 6-16 one on one and in groups.
- Helped clients work towards goals in treatment plans.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Documented daily session reports for management.
- Developed and maintained positive relationships with clients to create a safe and supportive environment.
- Worked alongside case managers, clinicians, and other team members.
Spa Coordinator
DC Ranch Village Health Club & Spa
04.2019 - 08.2022
- Answered questions about spa, treatments offered and spa's amenities
- Monitored access of guests and escorted to treatment areas
- Interacted with 25-40 guests daily and provided positive impression of spa.
Volunteer Coordinator
Sunrise Senior Living Center, Memory Care
- Kept clients engaged in social networks and communities for personal health and growth
- Entertained, conversed and read aloud to keep patients mentally alert
- Offered companionship and kindness to elderly patients
- Built and maintained rapport with 15-20 clients, per day, to facilitate trusting caregiver relationship.
Education
Bachelor of Arts - Psychology
Arizona State University
05.2022
Associate of Arts - Psychology
Scottsdale Community College
06.2020
Novato High School
06.2017
Skills
- Compassionate Care
- Intervention Management
- Crisis Resolution
- Counseling Services
- Clinical Documentation
- Risk Evaluation
Certification
-First Aid/CPR/AED
-CPI Nonviolent Crisis Intervention
-BLS
Timeline
Behavioral Health Technician
Banner Behavioral Health Hospital
10.2023 - Current
Behavioral Health Technician
New Horizon Community Care
08.2022 - 08.2023
Crisis Counselor Volunteer
Crisis Text Line
06.2022 - Current
Spa Coordinator
DC Ranch Village Health Club & Spa
04.2019 - 08.2022
Associate of Arts - Psychology
Scottsdale Community College
Novato High School
-First Aid/CPR/AED
-CPI Nonviolent Crisis Intervention
-BLS
Volunteer Coordinator
Sunrise Senior Living Center, Memory Care
Bachelor of Arts - Psychology
Arizona State University
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