Lillian Mautz
St. Augustine,Florida
Overview
6
6
years of professional experience
Work History
Sales Associate
Jack Hanania Chevrolet
Saint Augustine, FL
07.2022 - 05.2025
- Engaged customers by maintaining organized merchandise displays.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Head Cashier
The Home Depot
03.2020 - 06.2021
- Set an example for all other cashiers
- Follow and maintain the daily schedule of employees
- Supervise all cashier and lot techs
- Sell credit cards daily
Hostess
Taps Bar & Grill
01.2020 - 03.2020
- Welcome all guests and seat them in a timely manner
- Clean tables and put dishes away quickly and efficiently
- Roll silverware
Team Lead
Pieology Pizzeria
03.2019 - 01.2020
- Supervised and controlled every shift I was there for
- Established and maintained a neat professionalism of customer service and food
- Make pizza and serve the pizza to every guest
Education
High School Diploma - undefined
Bartram Trail High School
05.2020
Skills
- Leadership
- Opening and closing procedures
- Calm under pressure
- Quick learner
- Team Player
- Easy to work with
Accomplishments
- High School Swim Team
Timeline
Sales Associate
Jack Hanania Chevrolet
07.2022 - 05.2025
Head Cashier
The Home Depot
03.2020 - 06.2021
Hostess
Taps Bar & Grill
01.2020 - 03.2020
Team Lead
Pieology Pizzeria
03.2019 - 01.2020
High School Diploma - undefined
Bartram Trail High School