Lillian McNair

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
• Reduced financial discrepancies to minimize threats to health and productivity of business.
• Developed strategy to increase sales and drive profits.
• Strengthened operational efficiency to remain cost-effective while maintaining quality service.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Developed organizational structure to outline and direct rules, roles and responsibilities.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

• Produced detailed reports outlining key issues and proposed solutions.
• Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
• Anticipated responses and prepared clear and articulate answers.
• Maintained work structure by updating job requirements and job descriptions for positions.

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• Assembled admissions pages and added new pages to patients' charts.
• Answered patient assistance calls, assessed needs and offered qualified support.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Followed document protocols to safeguard confidentiality of patient records.

• Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
• Tracked inmates through head counts, visitor logs and scheduled activities.
• Conducted routine and emergency head counts.

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• Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
• Observed behavior of residents individually and in groups.
• Arranged for medical and dental care of inmates.
• Prepared, processed and maintained forms, reports, logs, records and activity journals.
• Identified facility openings and designated inmates to housing units.
• Escorted inmates to and from cells, court, hospitals and medical appointments.

• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.
• Recommended accessories and complementary purchases to boost revenue.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
• Provided positive first impressions to welcome existing, new and potential customers.
• Solved customer challenges by offering relevant products and services.
• Maintained records related to sales, returns and inventory availability.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

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• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Met with chef to review daily specials and menu changes.
• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
• Greeted new customers, discussed specials and took drink orders.
• Checked identification for minimum age for sale of alcoholic beverages.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Inspected dishes and utensils for cleanliness.
• Used cash registers and credit card machines to cash out customers.
• Suggested appropriate food and drink pairings to increase per-ticket sales.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Informed customers about daily and seasonal specials.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Stayed up-to-date on menu changes to help customers make food choices.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Met with chef to review daily specials and menu changes.
• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Greeted new customers, discussed specials and took drink orders.
• Checked identification for minimum age for sale of alcoholic beverages.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Inspected dishes and utensils for cleanliness.
• Used cash registers and credit card machines to cash out customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Suggested appropriate food and drink pairings to increase per-ticket sales.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Informed customers about daily and seasonal specials.
• Bussed tables during busy periods to assist staff and quickly turn over tables.

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