Summary
Overview
Work History
Education
Skills
Timeline
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Lillian Miller

Mishawaka,IN

Summary

Dynamic professional with a strong work ethic and proven customer service skills, honed at European Wax Center. Successfully enhanced client satisfaction through personalized skincare treatments and effective complaint resolution. Adept at team collaboration and cash handling, consistently ensuring a clean and inviting environment for clients.

Overview

4
4
years of professional experience

Work History

Cutivation Technitian

Enterprise
05.2025 - Current
  • Worked well in a team setting, providing support and guidance.
  • Improved overall greenhouse efficiency by maintaining clean and organized workspaces.
  • Rearranged planting beds and flower gardens seasonally.
  • Planted, cultivated and harvested various types of trees, shrubs, and plants.
  • Enhanced plant growth by implementing effective watering and fertilization techniques.

Esthetician

European Wax Center
06.2021 - 12.2024
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Welcomed clients arriving for appointments.
  • Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
  • Educated patients on treatment options.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Provided excellent customer service, consistently receiving positive feedback from customers.

Server

Cheesecake Factory Inc
01.2023 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

No Degree - Criminal Justice

Charles Stewart Mott Community College
Flint, MI
11-2027

High School Diploma -

Byron Area High School
Byron, MI
05-2019

Skills

  • Customer service
  • Troubleshooting
  • Strong work ethic
  • Active listening
  • Data entry
  • Critical thinking
  • Problem resolution
  • Complaint handling
  • Cash handling
  • Safe food handling
  • Team collaboration
  • Team leadership
  • Time management

Timeline

Cutivation Technitian

Enterprise
05.2025 - Current

Server

Cheesecake Factory Inc
01.2023 - 11.2024

Esthetician

European Wax Center
06.2021 - 12.2024

No Degree - Criminal Justice

Charles Stewart Mott Community College

High School Diploma -

Byron Area High School

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