Lillian Pichardo

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.

Managed vaccine inventories for La Clinica’s School Based Health Centers. Kept equipment and supply inventories up to date and preformed audits of all vaccine and medical supply inventory.

Frequently assisted at sister locations throughout Medford, Central Point, and Ashland.

• As an Area Coordinator (AC), I'm responsible for managing the day-to-day operations of the residence halls to ensure a safe and supportive environment for both students and student staff. My duties include overseeing administrative tasks like facility maintenance, record-keeping, and room assignments, as well as supporting student staff and budgeting. I also co-manage a team of Resident Assistants (RAs) with another coordinator and share building management duties. Additionally, I participate in the weekly on-call duty rotation, addressing any crises or facility emergencies that arise. This role requires flexibility in my office hours, effective communication, and the ability to handle sensitive situations with professionalism.

• As the Temporary Office Specialist for Southern Oregon University’s Outreach and Engagement office I was tasked with providing customer and administrative support for the office and its programs. Specifically I assisted with the Advanced Southern Credit program, and a plethora of summer camps such as Academy, Black Youth Summer Institute, and the Summer Better Than Others day camps. This required me to provide customer service to parents and communicate with them about locations, policies before, during and after each camp. I helped set up a safe environment for students, and instructors alike, by creating rosters, name tags, ensuring emergency contact information was updated, and providing material on proper conduct and safety procedures. Any change in rosters required communication with staff, parents and instructors within a timely manner. All these tasks needed to be carried out simultaneously, and with the help and cooperation of several staff members for peak efficacy.

• As the AA of SOU’s Student Apartments and Family Housing, I was given a number of responsibilities. This Job required me to be self sufficient, and communicative so operations can run smoothly. These responsibilities are included and not limited to, creating standard operating procedures, creating and maintaining digital and physical archives, and maintaining systems for our Resident Managers such as duty scheduling, and inspections. This job required me to familiarize myself with the operational knowledge of SAFH and to be able to relay this information to residents as I am assisting them. Some of this information includes how to pay rent, file 30 day notices, and knowledge on how to give keys to new residents.

• As a member of Southern Oregon University’s RA team I am tasked with maintaining a floor of residents, and working with other RA’s within my building and others to make sure the residence halls are safe. My tasks included event planning, conflict resolution, working with law enforcement, handling high stress situations, and keeping track of all the residents on my floor via the Starrez Housing System. In order to do my job successfully I needed to have an understanding of university policy, FERPA laws, how to handle conduct issues and file incident reports within a timely and accurate manner. As an RA we also were tasked with resident hall tours, meaning we as RA’s had to conduct ourselves with professionalism in front of prospective students and their families.

• Operation recreation is a program in Bend Parks and Rec that is a summer camp for children ranging in ages from 5-10. As a staff member of a team, I was charged with taking care of up to 25 students, and this meant not only keeping them safe but also catering to their needs so they felt comfortable and would wish to return each day and even for the next summer, or for the after school programs that are held.

• During my employment at Bed Bath and Beyond I was charged with working the floor and registers. This job had me prioritizing customer service, organizational skill and workplace safety.

• While employed at Dairy Queen my primary job was to work at the counter maintaining the front of the store and to serve customers. The Primary focus was to provide high quality customer service while following food safety protocol. Safety in the workplace was key, and we were required to be aware and mindful of our surroundings and how we handled and maintained equipment.