Lillian Pointer
Mesa,AZ
Summary
Crew chief with expertise in customer service and team leadership. Demonstrated success in improving guest satisfaction and maintaining health safety compliance. Strong conflict resolution skills contribute to effective team dynamics and operational efficiency.
Overview
8
8
years of professional experience
Work History
Crew Chief
Culvers
Mesa, AZ
04.2023 - Current
- Supervised daily operations and staff performance to maintain high operational standards in fast-paced restaurant environment.
- Collaborated with management to implement process improvements, resulting in enhanced service efficiency.
- Resolved customer complaints promptly to improve guest satisfaction levels.
- Trained new team members on customer service standards and food preparation techniques to ensure consistent service quality.
- Ensured compliance with health and safety regulations throughout restaurant operations.
- Maintained cleanliness and organization of work areas to support operational excellence.
- Managed daily tasks of team members to ensure efficient completion of responsibilities.
- Operated kitchen equipment while maintaining cleanliness of workstations.
Babysitter
Self Employed Services
Apache Junction, Arizona
06.2018 - Current
- Supervised children during playtime to ensure safety and engagement.
- Monitored children's safety and well-being to prevent accidents.
- Engaged in age-appropriate activities like reading stories and playing games.
- Developed trusting relationships with children to foster a positive environment.
- Facilitated conflict resolution among children using effective communication techniques to foster cooperation.
- Assisted with meals, snacks, and bedtime routines.
- Ensured cleanliness and organization in play areas and common spaces to create a safe and inviting environment.
- Enforced rules to encourage good manners and uphold safety standards.
House Cleaner
Self-employeed
Apache Junction, Arizona
08.2023 - 01.2026
- Executed comprehensive cleaning protocols to ensure homes were pristine and free of germs.
- Developed customized cleaning plans tailored to client preferences and schedules.
- Sanitized frequently touched surfaces including doorknobs and light switches.
- Maintained cleanliness of floors through efficient sweeping, scrubbing, and waxing techniques.
- Operated vacuums to remove dust and debris from various surfaces effectively.
- Checked supplies inventory regularly to guarantee adequate levels for all cleaning tasks.
- Interacted positively with clients and guests during daily operations.
- Managed time effectively to complete all cleaning tasks within deadlines.
Education
High School Diploma -
American Leadership Academy
San Tan Valley, AZ05-2024
Some College (No Degree) - Psychology
Central Arizona College
Coolidge, AZ04-2026
Skills
- Team leadership
- Team coordination
- Training and mentoring
- Operational safety
- Conflict resolution
- Time management
- Problem solving
- Customer service
- Multitasking
- Self-motivation
- Communication skills
Timeline
House Cleaner
Self-employeed
08.2023 - 01.2026
Crew Chief
Culvers
04.2023 - Current
Babysitter
Self Employed Services
06.2018 - Current
High School Diploma -
American Leadership Academy
Some College (No Degree) - Psychology
Central Arizona College